Datacenter Technician

Unisys; Brownsville (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Unisys is seeking an On-Site Service Engineer to support enterprise data center and server environments in Brownsville, TX. This hands-on, customer-facing role focuses on uptime, hardware maintenance, and rapid issue resolution in a 5-day onsite setting.

You’ll work with Dell server hardware, perform builds and firmware updates, troubleshoot across hardware and OS layers, and collaborate with customers and internal teams during service events to ensure clear communication and swift resolution.

Qualifications

• 3–5+ years in technical support, field service, or data center roles.
• Associate or Bachelor’s degree in IT or related field.
• Dell or other vendor certifications are a plus, but not required.
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible schedules.

Responsibilities

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and support extended coverage when needed.

Skills

Server hardware

Field service

Linux

Troubleshooting

On-site communication

AI platforms

Education

Associate or Bachelor’s degree in IT

Tools

Dell servers

Job description

Brownsville, TX (5 days onsite)

1 Year

Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands‑on, customer‑facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on‑site service. Prior AI experience is not required—strong data center and server fundamentals are what matter most.

What You’ll Do

• Provide on‑site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
• Support both reactive and preventive maintenance following established procedures
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution
• Document work performed and contribute to shared knowledge and best practices
• Participate in on‑call rotations and support extended coverage when needed

What You Bring

• Experience supporting servers or data center hardware in a field, enterprise, or customer‑facing environment
• Hands‑on skills with server components (CPU, memory, power supplies, GPUs, etc.)
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem‑solving abilities
• Comfortable working independently on‑site and communicating clearly with customers
• Willingness to learn and support emerging technologies, including AI platforms

Qualifications

• 3–5+ years of experience in technical support, field service, or data center roles
• Associate or Bachelor’s degree in IT or related field (or equivalent experience)
• Dell or other vendor certifications are a plus, but not required
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on‑call schedules

This role is ideal for engineers or senior technicians who thrive in fast‑paced, customer‑facing environments and want to work hands‑on with cutting‑edge AI data center technologies.