Datacenter Operations & Equipment Specialist II

American Systems; Kansas City (MO); Hybrid; USD 60,000 - 90,000; Full time

Job summary

AMERICAN SYSTEMS seeks a Datacenter Facilities & Equipment Specialist II to join our team in Kansas City. You will engage with customers, perform device setup, installs, or decommissions, and provide status updates on ongoing projects.

Key responsibilities include 24x7/365 datacenter coverage, managing environmental controls, power and safety, as well as IT hardware installation, documentation, and agile DevSecOps collaboration.

Qualifications

• U.S. Citizenship is required; candidates must meet conditions.
• Ability to pass federal background check and obtain Public Trust.
• 1–3 years of experience.
• Able to lift up to 70 lbs and perform necessary physical work.
• Must read, write, speak and understand English.
• Excellent customer service and communications skills.
• Knowledge of ITIL service operation practices and ITIL v4 foundation.

Responsibilities

• Provide onsite 24x7/365 rotation coverage and incident response for data center facilities services.
• Perform cabling, installs, or decommissions, and document status updates.
• Escort vendors and customers for required work and site visits.
• Troubleshoot datacenter issues and provide timely updates on resolution.
• Coordinate IT hardware installation, replacement, and removal activities.
• Create and maintain documentation for IT hardware and infrastructure.
• Ensure safety, appearance standards, and compliance with ITIL practices.

Skills

English communication

Customer service

Time management

Prioritization

Technical communication

ITIL knowledge

Tools

Web Control infrastructure monitoring software

ITIL v4 foundation knowledge

Job description

AMERICAN SYSTEMS seeks a Datacenter Facilities & Equipment Specialist II to join our team in Kansas City. You will engage with customers, perform device setup, installs, or decommissions, and provide status updates on ongoing projects.

Key responsibilities include 24x7/365 datacenter coverage, managing environmental controls, power and safety, as well as IT hardware installation, documentation, and agile DevSecOps collaboration.