Datacenter Network Support Engineer L2

Iron Systems, Inc; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Iron Systems, Inc. seeks a Level 2 Network Technician to maintain and support data center infrastructure, troubleshoot hardware, and ensure clean, organized data center operations.

The role involves leading a small on-site team during projects or incidents, coordinating with NOC and engineering, and handling devices from servers to switches and firewalls. Travel to remote sites may be required.

Qualifications

• 4+ years of experience in data center operations or IT infrastructure support.
• Experience leading a team executing a project.
• Experience with data center environments including MMR, cages, and shared areas.
• Knowledge of server hardware components: power cycling, diagnostics, replacements, fault diagnosis.
• Understanding of network equipment functionalities (routers, switches, firewalls, load balancers).
• Experience in structured cabling: standards, labeling, installation techniques, organization.
• Basic electrician skills: power testing, connector types, AC/DC equipment.
• Knowhow to upgrade servers and switches operational systems.
• Basic fiber troubleshooting with power meter and looping.
• Basic WAN/LAN/WiFi and Cloud understanding.
• Experience in MPOE, IDF, MDF rooms.

Responsibilities

• Troubleshoot and execute installations with guidance from NOC or engineering on IT devices.
• Support data center infrastructure and perform hardware installations.
• Maintain data center cleanliness and organization.

Skills

4+ years experience

Team leadership

Data center environments

Server hardware diagnostics

Network equipment knowledge

Structured cabling

Electrical skills

Upgrade systems

Fiber troubleshooting

WAN/LAN/Cloud basics

MPOE/IDF/MDF exposure

Job description

Job Summary

We are seeking a motivated and skilled Level 2 Network Technician to join our team. This role involves maintaining and supporting the data center infrastructure, including troubleshooting, hardware installations, and ensuring the data center's cleanliness and organization.

Key Responsibilities

Troubleshoot and execute installations with guidance from the NOC or engineering team on IT devices:

• Physical Servers
• Storage & Backup Devices
• Server Appliances
• Hyper-Converged Infrastructure (e.g., Nutanix, Cisco UCS)
• Tape Storage Units
• Power Distribution Units (3KVA and below)
• SAN Fabric Switches
• Network Switches
• KVM Units
• WAN Optimization Devices
• Firewalls
• Access Points
• Routers
• Optical Transport System
• Physical Cabling and Cable Management
• Device connections (peripherals, power, network ports)

Qualifications And Skills

Technical Skills

• Minimum 4 years of experience in data center operations or IT infrastructure support.
• Experience leading a team executing a project.
• Experienced with data center environments, including MMR, Cages, and Shared Areas.
• Knowledgeable in server hardware components: power cycling, running diagnostics, whole unit replacement, and fault diagnosis.
• Understanding of network equipment functionalities (routers, switches, firewalls, load balancers): power cycling, running diagnostics, whole unit replacement, and fault diagnosis.
• Experienced in structured cabling, including standards, specifications, installation techniques, labeling, and organization.
• Basic electrician skills: power testing, connector types, AC and DC equipment.
• Knowhow to upgrade servers and switches operational systems
• Basic fiber troubleshoots with power meter and looping
• Basic understanding of technology WAN/LAN, Wireless, and Cloud
• Experience working in or around MPOE, IDF, and MDF rooms

Soft Skills

• Leadership: Manage a group of 2 or 3 L1 engineers during a project or an incident.
• Project Management: Ability to understand a project and its concepts and execute tasks related to the role. Control the timeline, activities and the team on site reporting it to the Project Manager. Be able to negotiate and remove barriers with customer resource on site. Understand technical documentation like rack elevation and floor plan. Adaptability with tasks and timelines.
• Incident Management: Strong understanding of incident management, communication, and escalation processes.
• Communication: Excellent communication skills to collaborate with team members, convey technical information, and update stakeholders.
• Attention to Detail: High precision in handling sensitive data center equipment to ensure accuracy and minimize errors.
• Flexibility: Willingness to work outside regular business hours, respond to emergencies, and travel to remote sites as needed.
• Continuous Learning: Passion for learning and staying updated on industry trends to enhance skills and knowledge.

Additional Requirements

• Possess a personal set of tools, including a laptop, hotspot, and personal protective equipment (PPE).
• Capable of supporting team members during installations and migrations, including working on ladders and using scissor lifts.
• If you are passionate about data center operations and looking to grow your career in a dynamic environment, we encourage you to apply.