Datacenter Field Systems Engineer - AI Hardware Deployments

Etched.ai; San Jose (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, and vision packages

Housing subsidy of $2,500 per month

Relocation support to San Jose

Wellness benefits

Daily lunch and dinner in our office

Unlimited compute budget

Job summary

Etched.ai is seeking a Forward Deployed Systems Engineer (Datacenter) to join our hands-on deployment team in San Jose. You will bring up, validate, and debug Etched accelerator-based systems in large-scale datacenters and own deployments end-to-end.

You will solve hardware/software/networking issues under real-world constraints and build tooling to scale deployments, with close collaboration across firmware, software, hardware, and support teams.

Qualifications

• Bachelor’s degree in CS/EE or related field.
• Experience supporting datacenter customers in systems, networking, AI infrastructure, or field engineering roles.
• Deep experience with Linux/Unix installation, configuration, debugging, and performance tuning.
• Strong networking fundamentals including TCP/IP, RDMA, and low-latency Ethernet.
• Strong ability to diagnose performance and integration issues across hardware + OS + networking layers.
• Travel up to 30% to customer sites for deployments, on-site debugging, and launch support.

Responsibilities

• Drive deployments with customers and internal teams to identify risks and establish success criteria.
• Debug and resolve system-level issues across hardware, firmware, drivers, Linux OS, and networking stacks.
• Perform root-cause analysis on field issues and partner with internal engineering teams to reproduce issues and ship fixes.
• Build and maintain diagnostics, monitoring/telemetry, and dashboards to improve visibility into system health.
• Coordinate firmware updates, hotfixes, and configuration changes to improve reliability and unblock customer deployments.
• Manage update rollouts with minimal downtime and clear communication to customers and internal teams.
• Create and maintain deployment runbooks, escalation playbooks, known-issues documentation, and field service guides.
• Capture structured learnings from deployments and convert them into repeatable processes.
• Partner with firmware/software/hardware engineering teams to drive reliability improvements.
• Collaborate with Deployment, RMA, Sustaining Engineering, and Support teams to ensure smooth handoffs and long‑term supportability.
• Improve deployment workflows, metrics, and best practices to reduce deployment risk, time, and cost.
• Identify patterns across deployments and drive process/tooling improvements that scale across customers.

Skills

Linux

Networking basics

TCP/IP

RDMA

100GbE/400GbE

BMC

Telemetry

Field deployments

Education

Bachelor's degree in CS/EE or related field

Tools

Telemetry systems

Job description

Etched.ai is seeking a Forward Deployed Systems Engineer (Datacenter) to join our hands-on deployment team in San Jose. You will bring up, validate, and debug Etched accelerator-based systems in large-scale datacenters and own deployments end-to-end.

You will solve hardware/software/networking issues under real-world constraints and build tooling to scale deployments, with close collaboration across firmware, software, hardware, and support teams.