Datacenter Field Systems Engineer – AI Hardware Deployments

Etched; San Jose (CA); On-site; USD 150,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

$500 monthly credit for waiving med

Housing subsidy $2,500/mo near office

Relocation support to San Jose

Wellness benefits

Daily lunch and dinner

Unlimited compute budget

Job summary

Etched is building hardware for frontier intelligence. As a Forward Deployed Systems Engineer (Datacenter), you will work hands‑on in large-scale datacenter environments to bring up, validate, and debug Etched accelerator‑based systems.

You’ll own customer deployment execution end-to-end, solving complex hardware/software/networking issues under real-world constraints and building scalable tooling. You’ll collaborate with firmware, software, and hardware teams to drive reliability, manage

Qualifications

• Bachelor’s degree in CS/EE/CE or related field (or equivalent practical experience).
• Experience supporting datacenter customers in systems, networking, AI infrastructure, or field engineering roles.
• Deep experience with Linux/Unix installation, configuration, debugging, and performance tuning.
• Strong networking fundamentals including TCP/IP, RDMA, and low-latency Ethernet.
• Hands-on experience with high-speed networking such as 100GbE/400GbE.
• Ability to diagnose performance and integration issues across hardware + OS + networking layers.
• Travel up to 30% to customer sites for deployments, on-site debugging, and launch support.

Responsibilities

• Drive deployments with customers and internal teams to identify risks and establish success criteria.
• Debug and resolve system-level issues across hardware, firmware, drivers, Linux OS, and networking stacks.
• Perform root-cause analysis on field issues and ship fixes.
• Build and maintain diagnostics, monitoring/telemetry, and dashboards to improve visibility into system health.
• Coordinate firmware updates, hotfixes, and configuration changes to improve reliability.
• Manage update rollouts with minimal downtime and clear communication to customers and internal teams.
• Create and maintain deployment runbooks, escalation playbooks, known-issues documentation, and field service guides.
• Capture structured learnings from deployments and convert them into repeatable processes.
• Partner with firmware/software/hardware engineering teams to drive reliability improvements.
• Collaborate with Deployment, RMA, Sustaining Engineering, and Support teams to ensure smooth handoffs and long-term supportability.
• Improve deployment workflows, metrics, and best practices to reduce deployment risk, time, and cost.
• Identify patterns across deployments and drive process/tooling improvements that scale across customers.

Skills

Linux troubleshooting

Networking fundamentals

High-speed networking 100GbE/400GbE

Hardware/OS debugging

Telemetry/monitoring

Field engineering

Willingness to travel

Education

Bachelor’s degree in CS/EE/CE or related field

Tools

BMC

Telemetry systems

Job description

Etched is building hardware for frontier intelligence. As a Forward Deployed Systems Engineer (Datacenter), you will work hands‑on in large-scale datacenter environments to bring up, validate, and debug Etched accelerator‑based systems.

You’ll own customer deployment execution end-to-end, solving complex hardware/software/networking issues under real-world constraints and building scalable tooling. You’ll collaborate with firmware, software, and hardware teams to drive reliability, manage