Datacenter Field Operations Technician - Albany, OH (Onsite)

IMR Soft LLC; Albany (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

IMR Soft LLC is seeking a Datacenter Field Operations Technician to support a hyperscaler at a major data-center campus in New Albany, Ohio. You will troubleshoot and repair physical-layer network issues, perform preventive maintenance, and collaborate with provisioning, facility, and supply-chain teams on a 24/7 on-site schedule.

The role requires hands-on fiber optic and copper cabling, rack deployment, hardware handling, and testing with OTDR and power meters.

Qualifications

• 2–5 years of experience in data center cabling, network hardware installation, or telecommunications.
• Hands-on experience with fiber optic installation and testing in enterprise/hyperscale environments.
• Experience with large-scale rack deployment projects (50+ racks) and data center environments.

Responsibilities

• Rack activity services: rack turn-up, cabling, energization, and redeployment.
• Circuit QA/QC & testing: OTDR, power meter, VFL, PON testing and documentation.
• Break/fix & repair: diagnose and repair copper and fiber networks, replace hardware.
• Operations & maintenance: ISPM, fiber cleaning, cable dressing, and power QA support.
• Safety & compliance: follow LOTO, PPE rules, EHS standards, maintain ESd compliance.
• Cross-functional coordination: work with provisioning, facility operations, and supply-chain teams.

Skills

Structured Cabling

Fiber Optics

Rack & Stack

Hardware Handling

Testing Tools

Physical Layer Troubleshooting

Ticketing Systems

Liquid Cooling Systems

Experience

Tools

OTDR

Power Meter

VFL

Cable Certifiers

Job description

Role

Datacenter Field Operations Technician

Location

Albany, OH (Onsite)

Type

Full-Time / Contracting - Any is fine

About the Role

We are hiring Datacenter Field Operations Technicians to support a global hyperscaler at a major US data-center campus in New Albany, Ohio. This is a hands-on troubleshooting and break-fix role diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with provisioning crews to keep AI-infrastructure builds and operations on track. You will be part of a 24 7 on-site team working shoulder-to-shoulder with engineering, facility, and supply-chain partners.

Location & Coverage

Site: New Albany, Ohio

Coverage Model: Shift-based Rotating shifts (Days/Nights) with on-call requirements. Extended shift capability during surge/ramp periods.

Required Qualifications

• Structured Cabling: Expert-level copper and fiber optic cable installation (Cat6A, OM4, OS2, MPO/MTP)


• Fiber Optics: Splicing, termination, OTDR testing, cleaning, connector inspection (microscope)


• Rack & Stack: Data center rack installation, cable management, labeling standards


• Hardware Handling: Network switch/router installation, line card insertion, optics installation (ESD compliance)


• Testing Tools: OTDR, optical power meter, VFL, loopback adapters, cable certifiers


• Physical Layer Troubleshooting: Identify and resolve connectivity issues at Layer 1 (light levels, fiber breaks, bad connectors)


• Ticketing Systems: Ability to use workflow management tools for ticket tracking and closure


• Liquid Cooling Systems: Familiarity with AALC rack systems, hose connections, valve operations (preferred)


• Experience: 2 5 years of experience in data center cabling, network hardware installation, or telecommunications Hands-on experience with fiber optic installation and testing in enterprise/hyperscale environments Experience with large-scale rack deployment projects (50+ racks) Familiarity with data center environments (hot/cold aisle, raised floor, overhead cable tray) Experience working with liquid-cooled rack systems (AALC) preferred Experience with barcode scanning and asset management workflows preferred.

Preferred Qualifications

• BICSI certification (Installer, Technician) or equivalent OSHA 10/30 certification


• Experience in hyperscale data-center environments multi-tenant or campus-scale


• Familiarity with DCIM and ticketing tools used for asset, fault, and maintenance tracking


• Background in either telecom carrier ops or large enterprise network repair

Shift & Work Model

Location: On-site at New Albany, Ohio (Eastern Time). Remote work is not available for this role.

Coverage: 24 7 across three 8-hour shifts. Assignment may include any of: Day (07:00 15:00 ET) Swing (15:00 23:00 ET) Graveyard (23:00 07:00 ET).

Pattern: 5 days on / 2 days off; 40 hrs / week.

Compensation: Shift differentials apply for Swing and Graveyard shifts per company policy.

On-call: Field Ops technicians may be asked to support emergency response outside scheduled hours on a rotating basis.

Physical Requirements

• Ability to lift 50+ lbs repeatedly


• Comfortable working at height (personnel lifts, ladders) and in confined spaces, hot aisles, and active electrical environments with appropriate PPE


• Ability to work in warm environments (data halls, 75 85 F)


• Standing/walking for 10 12 hour shifts


• Fine motor skills for connector cleaning and optics handling


• Ability to wear required PPE for extended periods

Soft Skills

• Attention to detail (cable routing, labeling, connector cleanliness)


• Ability to work in team-based shift environment


• Self-motivated able to manage workload from ticket queue independently


• Safety-first mindset


• Clear communication for shift handoff/passdown

Core Responsibilities

1. 
   

   Rack Activity Services

   
   
   
   
   • Execute rack turn-up activities: rack receiving, unpacking, rack/stack, cabling, energization
   
   
   • Perform network cable installation for compute racks including: Front-end (FE) cabling to fabric switches Back-end (BE) cabling to spine/aggregation switches Goalpost cable routing and dressing
   
   
   • Execute rack turn-down and decommissioning
   
   
   • Support rack redeployment and relocation activities
   
   
   • Process pre-integrated rack receiving, inspection, and final connectivity
   
   
   • Use Ticketing Platform for workflow management and ticket closure via Action Mode
   
   
   • Support Air Assisted Liquid Cooling rack network cabling
   
   
   
   


2. 
   

   Circuit QA/QC & Testing

   
   
   
   
   • Perform loopback testing on all network circuits post-installation
   
   
   • Execute fiber continuity testing (OTDR, power meter, VFL)
   
   
   • Conduct PON (Passive Optical Network) passive testing and validation
   
   
   • Perform cable cleaning using fiber optic cleaning procedures (IBC cleaner, cassette cleaners)
   
   
   • Identify and document circuit failures for remediation
   
   
   • Support mid-box (testing solution) deployment and validation
   
   
   • Conduct as-built documentation audits and equipment placement verification
   
   
   
   


3. 
   

   Break / Fix & Repair

   
   
   
   
   • Diagnose and repair failed network circuits (copper and fiber)
   
   
   • Replace faulty network hardware (switches, linecards, optics, cables) per MOP
   
   
   • Execute transceiver/pluggable optics replacement following ESD procedures
   
   
   • Troubleshoot physical layer issues: light levels, connector issues, cable damage
   
   
   • Coordinate RMA processes for defective hardware
   
   
   • Perform hot-swap procedures on production equipment per priority level SLAs: P0: Critical (immediate response) P1 P3: High to Medium (within SLA timer) P4 P7: Standard (business hours)
   
   
   
   


4. 
   

   Operations & Maintenance

   
   
   
   
   • Perform Inside Plant Preventative Maintenance (ISPM) per schedule
   
   
   • Conduct fiber cleaning campaigns in data halls
   
   
   • Support goalpost cable dressing and redressing activities
   
   
   • Execute power QA support (tap box operations) during new builds
   
   
   • Provide third-party vendor oversight and escorting
   
   
   • Maintain tools, equipment, and workspace cleanliness per EHS standards
   
   
   
   


5. 
   

   Safety & Compliance

   
   
   
   
   • Comply with client Data Center EHS Management System
   
   
   • Follow Lock-Out/Tag-Out (LOTO) procedures for all energized work
   
   
   • Wear appropriate PPE (ESD wrist straps, safety glasses, hard hat in construction areas)
   
   
   • Use personnel lifts safely (daily inspections, harness requirements)
   
   
   • Report safety concerns and near-misses immediately
   
   
   • Maintain ESD compliance during all optics/hardware handling
   
   
   
   


6. 
   

   Cross-Functional Coordination

   
   
   
   
   • Partner with Provisioning Technicians on rack turn-up and fault closure
   
   
   • Interface with Facility Operations, Regional / Site PMs, and supply-chain teams
   
   
   • Document maintenance activity, fault diagnosis, and resolution in tracking systems