Database Support Engineer (EMEA)

United States Digital Space LLC; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Fully Remote

ESOP

Tech Allowance

Health Benefits

Annual Off-Sites

Flexible Work

Professional Development

Job summary

United States Digital Space LLC is seeking an experienced Database Support Engineer to help developers unblock issues and optimize workloads across Postgres, Auth, and related services. You’ll collaborate with customers and engineering to improve product quality and the developer experience.

The role suits someone who thrives in async, fast-paced environments and enjoys building scalable developer tools. Remote-friendly, with a focus on high-quality support and mentorship of teammates.

Qualifications

• 7+ years in technical support, databases, backend engineering or similar.
• Deep PostgreSQL knowledge: autovacuum, WAL, long transactions, bloat.
• Strong in high-performance SQL and query optimization.
• Experience troubleshooting complex multi-tenant and distributed systems.
• Hands-on with cloud hosting providers like AWS and Linux.

Responsibilities

• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
• Provide consultative advice to optimize workloads and deliver tailored guidance.
• Reproduce bugs, isolate root causes, and prepare reproducible steps for engineering.
• Ask targeted questions to convert reports into actionable cases.
• Communicate clearly with users during high-impact or time-sensitive situations.
• Identify patterns and suggest improvements to documentation, tooling, and product.

Skills

7+ years experience

PostgreSQL expertise

High-performance SQL

Troubleshooting complex systems

AWS experience

Linux environment

Edge Functions debugging

Tools

AWS

Linux

Job description

About the companythe company is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

About the Role

We're looking for an experienced Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the the company platform. You'll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage.

This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions.

What You'll Be Responsible For

In this role, you'll:

• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
• Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and offer tailored advice to our most advanced users.
• Reproduce bugs, isolate root causes, propose workarounds, and accelerate to engineering with solid reproduction steps.
• Ask smart, targeted questions that turn incomplete reports into actionable cases.
• Communicate clearly and empathetically with users of all levels - especially during high-impact or time-sensitive situations.
• Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself.
• Mentor junior team members and help raise the overall bar for support quality.

You Might Be a Good Fit If

• Experience: You have 7+ years in technical support, databases, backend engineering, SRE, or a similar field.
• Postgres Expertise: You know PostgreSQL deeply - autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.
• Performance: You're strong in high-performance SQL and query optimization.
• Troubleshooting: You're comfortable troubleshooting complex setups, including multi-tenant schema patterns and distributed system behavior.
• Technical Skills:
  • You can debug Edge Functions when failures get tricky.
  • You've handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely.
  • You have hands-on experience with cloud hosting providers like AWS.
  • You're comfortable in terminal and Linux environments.
• Mindset: You thrive in high-volume situations and can form and test assumptions quickly.

Timezones & Logistics

Status: Full-time position.

Location: Required residency/location within EMEA time zones (we do not believe in the sustainability of overnight shifts).

What We Offer

• Fully Remote

  We hire globally. We believe you can do your best work from anywhere. There are no the company offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.

• ESOP

  Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we're building together.

• Tech Allowance

  Use this budget to set up your ideal work environment - laptop, monitor, headphones, or whatever helps you do your best work.

• Health Benefits

  the company covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family's health are important to us.

• Annual Off-Sites

  Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It's a highlight of our year.

• Flexible Work

  We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.

• Professional Development

  Every team member receives an annual education allowance to spend on learning - courses, books, conferences, or anything that supports your growth.

About the Team

the company was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

~400 team members60+ countries20+ languages spokenOver $1B raised (including our $500M Series F)540,000+ community members

We move fast, build in public, and use what we ship. If it's in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support - not replace - existing tools and communities.