Database & Automation Engineer I

Orrick, Herrington & Sutcliffe LLP; Wheeling (WV); On-site; USD 55,000 - 75,000; Full time

Job summary

Orrick, Herrington & Sutcliffe LLP seeks a Database Applications Engineer I to support and operate the firm’s on‑premises and cloud applications in Wheeling, WV. You will provide second‑level support, participate in lifecycle activities, and work with stakeholders to deliver secure, well‑documented solutions.

The role emphasizes planning changes, gathering requirements, enabling citizen developers, and supporting AI/ Copilot capabilities, with a focus on reliability and productivity for lawyers

Qualifications

• Bachelor’s degree in information technology, computer science, or a related field, or equivalent practical experience.
• Two or more years of experience supporting enterprise applications, endpoints, or Microsoft technologies; law firm or professional-services experience is preferred.
• Working knowledge of Microsoft 365, Windows, Azure, Intune, and cloud-based application environments.
• Strong knowledge of laptop and desktop hardware.
• Solid understanding of networking and server operating systems.
• Experience supporting and troubleshooting client-side remote access solutions, such as Zscaler and Cisco AnyConnect.
• Experience using Nexthink or a similar digital employee experience platform to monitor and improve laptop and desktop performance and troubleshoot end-user issues is a big plus.
• Ability to troubleshoot applications methodically, document findings, test changes, and elevate effectively.
• Foundational understanding and/or experience with Power Platform, particularly Power Automate and Power Apps; Power BI exposure is helpful.
• Experience with PowerShell, SQL or relational databases, virtual desktops or applications, macOS, legal applications, or AI prompting and agents is preferred.
• Experience with End Point Configuration Manger, Intune, Entra, VMWare or equivalent endpoint management tools.
• Experience with Virtual Desktop Infrastructure (VDI) or Desktop as a Service (DaaS), such as Azure Virtual Desktop (AVD), W365 Cloud PC and Citrix.
• Strong written and verbal communication, organization, customer service, and collaboration skills, with the ability to manage multiple priorities.

Responsibilities

• Support a defined portfolio of on‑premises and cloud applications, including configuration, deployment, monitoring, troubleshooting, maintenance, upgrades, and retirement, with guidance from senior engineers.
• Provide second‑level application support; investigate incidents, test fixes, identify recurring issues, and coordinate resolution with service teams, application owners, and vendors.
• Plan and execute application changes and releases, including testing, validation, rollout, rollback preparation, and post‑implementation review in accordance with change‑management standards.
• Gather and document business and technical requirements; help evaluate applications and identify solutions that improve lawyer and business‑professional productivity and client service.
• Assist business stakeholders to analyze processes and design, build, test, document, and support business automation solutions using Power Automate.
• Support Power Platform operations and governance through administrative tools and the Center of Excellence Starter Kit, including environment, inventory, adoption, compliance, and tenant‑hygiene activities.
• Enable citizen developers through guidance, documentation, reusable standards, training, and governed development practices.
• Support approved AI and Microsoft Copilot capabilities through configuration, testing, troubleshooting, user guidance, adoption, and responsible‑use practices.
• Create and maintain technical documentation, knowledge articles, runbooks, and accurate project, time, ticket, and change‑management records.
• Communicate status, risks, and issues clearly to technical and nontechnical stakeholders and contribute to assigned projects and continuous‑improvement initiatives.
• Participate in scheduled after‑hours maintenance, on‑call coverage, and overtime as required

Skills

Communication

Customer service

Collaboration

Multi-priority management

Education

Bachelor's degree in information technology, computer science, or a related field

Tools

Microsoft 365

Windows

Azure

Intune

Zscaler

Cisco AnyConnect

Nexthink

Power Automate

Power Apps

Power BI

PowerShell

SQL

End Point Configuration Manager

Entra

VMWare

Citrix

Azure Virtual Desktop

VDI

W365 Cloud PC

Job description

Orrick, Herrington & Sutcliffe LLP seeks a Database Applications Engineer I to support and operate the firm’s on‑premises and cloud applications in Wheeling, WV. You will provide second‑level support, participate in lifecycle activities, and work with stakeholders to deliver secure, well‑documented solutions.

The role emphasizes planning changes, gathering requirements, enabling citizen developers, and supporting AI/ Copilot capabilities, with a focus on reliability and productivity for lawyers