Data Support Specialist — ChMS & AI-Driven Service

Seacoast Church; Charleston (SC); On-site; USD 42,000 - 65,000; Full time

Job summary

Seacoast Church is seeking a Data Support Specialist to back our Mount Pleasant Campus. You will support the Ministry Platform and other systems, triage and manage data tickets, and help optimize church data workflows using AI tools. Strong SQL skills and experience with ChMS are required.

Availability for weekends and on-call events is needed. Engage staff and attendees with a friendly, service-driven approach while maintaining data accuracy.

Qualifications

• SQL experience required.
• Experience with ChMS/CMS (MinistryPlatform preferred).
• Experience using AI tools to support workflows.

Responsibilities

• Supports day-to-day operations of the church management system (Ministry Platform) and other 3rd party systems.
• Create a customer-focused experience in every interaction with staff and attendees.
• Triage support tickets daily and guide staff to resolve requests.
• Project manage the ticketing system and ensure follow-up on tickets.
• Assist Data Team projects to optimize church data systems.
• Maintain Data Team documentation and knowledgebase articles.
• Leverage AI tools to draft and maintain knowledgebase articles and streamline data tasks while verifying AI output.
• Assist with writing, reviewing, and troubleshooting SQL queries and scripts.

Skills

SQL

AI tools usage

MinistryPlatform/ChMS experience

Customer service

Data management basics

Tools

Ministry Platform

Job description

Seacoast Church is seeking a Data Support Specialist to back our Mount Pleasant Campus. You will support the Ministry Platform and other systems, triage and manage data tickets, and help optimize church data workflows using AI tools. Strong SQL skills and experience with ChMS are required.

Availability for weekends and on-call events is needed. Engage staff and attendees with a friendly, service-driven approach while maintaining data accuracy.