Data Strategy & Operations, Manager

Abnormal Security Corporation; United States; Remote; USD 93,000 - 140,000; Full time

Job summary

A leading cybersecurity company is seeking a Data Operations and Strategy Manager to enhance data accuracy and support sales operations. The role involves building data governance programs, ensuring data quality, and collaborating with cross-functional teams. Ideal candidates are analytical, proactive, and detail-oriented with experience in sales operations. Join a fast-growing team committed to innovation and excellence in the cybersecurity space.

Benefits

Flexible PTO

Generous Healthcare Coverage

Equity options

Qualifications

• 5+ years in Sales/Data operations or similar.
• Strong understanding of data lifecycle management.
• Experience with data management applications.

Responsibilities

• Own data enrichment strategy and quality control program.
• Create data governance program across all sales systems.
• Monitor CRM integrations to maintain data integrity.

Skills

Analytical

Proactive

Detail oriented

Teamwork

Tools

Salesforce

Excel

Business Intelligence tools

SQL

Job description

Abnormal Security is defining the next generation of email security defense. Our platform uses machine learning and artificial intelligence to baseline communication content, user identity, and behavioral signals in real-time and at-scale in order to detect the abnormalities of email attacks.

Customers love us because we consistently detect and stop what everyone else in the market can't -- advanced attacks that have never been seen before -- and we do so with beautiful user interfaces and best-in-industry customer support.

Our veteran team has built some of the most enduring machine learning platforms at leading companies including Google, Twitter, Pinterest, Amazon, Microsoft, and Expanse. We are located in San Francisco,CA, New York, NY and Lehi, UT.

Our company is growing - we're on the Forbes AI 50, selected as a Gartner 2020 Cool Vendor, and our customer base includes multiple Fortune 500 companies.

The Opportunity

Data Operations is an important function connecting systems across the business helping Sales Operations, Marketing, and Customer Success to present accurate metrics to executive leadership. The Data Operations and Strategy Manager will work within the Sales Operations team to build out Abnormal Security’s data operations program, set the GTM data quality strategy, and serve as a steward of the data as it revolves around our CRM, and other sales systems.

In this role, you will own the processes in which data flows in and out of our systems, ensure health and accuracy of the data we rely on to manage the business, and create analytics to maintain data standards. You will also partner with cross functional teams to review and assess enhancements to our systems which will impact our data programs. As the primary owner of our data strategy you will support the output of data through reporting and dashboarding best practices.

Who you are:

• You are Data Obsessed.
• You love the challenge of ensuring sales has the process and automation centered on accurate and actionable data.
• You want to build from the ground up, and are excited to be the first Data Operations focused role in our broader Sales Ops organization.
• You can juggle multiple priorities and are excited to work in an environment where change is constant.
• You have the ability to think big, creating systems, processes and tools that will help us build for Global Scale.
• You are highly analytical. You can see the big picture, identify and communicate trends, opportunities and gaps. You can also zoom-in to provide tactical recommendations in-response to your observations.
• You love being part of a team. You are dedicated to the mission, but like to have fun along the way.

What you'll do:

• Create data governance program across all sales systems:
• Own data enrichment strategy and quality control program
• Design and implement a data hierarchy to ensure the most accurate data is being pulled and represented within the org.
• Manage and improve account firmographic health and accuracy: account hierarchies, employee count, location, industry, fortune ranking.
• Monitor CRM integrations to maintain the data integrity and optimize synchronization between Salesforce instances and peripheral systems.
• Create processes and procedures along with access controls to monitor adherence to data standards. This includes establishing internal policies particularly around record creation requirements and field level validations.
• Implement process to capture cross-functional data feedback, concerns, and questions; maintain quality of the data using said feedback.
• Act as Subject Matter Expert in coordinating with Business Operations, Marketing Operations, Customer Success, and other cross-functional teams to ensure their understanding of critical sales data and advise on its usage.
• Monitor data usage to assist teams, share best practices, and provide insight into how and where teams can use account data effectively.
• Establish checks and balances to ensure maintenance of data quality while also adjusting to process changes and new business requirements.
• Develop a portfolio of data quality projects and ongoing management.
• Ensure compliance and security of the data. Data Operations is responsible for protecting the data while providing information on potential risks.

Experience you'll need:

• 5+ years working with Sales/Data operations in an analytical or systems role (or similar).
• A strong understanding of data lifecycle management, data modeling, master data management and requirements gathering.
• Demonstrated Ability working with salesforce automation including workflows, process builders and triggers.
• Experience implementing data management applications including, but not limited to ZoomInfo, Apollo, Sales Navigator, RingLead.
• Proficiency in Excel, and versed in Business Intelligence tools (Sigma, or other); SQL is a plus
• Background in leading Data Management projects or initiatives
• Detail oriented, self-motivated, with a desire to learn
• Proactive mindset, willing to see something that needs to be done and provide suggested solutions to get it done
• Enjoys working with numbers, and taking an analytical approach to solving problems
• Strong verbal communication skills and attention to detail
• A commitment to using good judgment
• Good work ethic and experience working as part of a team

#LI-MP1

At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.

Base salary range:

$93,500 — $140,000 USD

As part of Abnormal AI's secure hiring practices, we conduct video interviews and validate applicant identity at various stages through our recruitment process. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.Abnormal AI is committed to protecting your privacy. Please review our Abnormal AI Applicant Privacy Policy for full information about how Abnormal AI uses your personal information. By submitting an application you confirm that you have read and understand the Abnormal AI Applicant Privacy Policy .

About Abnormal AI

We're one of the world's fastest growing cybersecurity companies, on a mission to protect the modern workplace from the most pressing threats. Our AI-native technology was built from the ground up to tackle forward-looking security challenges, and our team works with bleeding-edge technology to keep our customers and their people safe as attacks grow ever more sophisticated.Our team is what makes us successful, which is why we're committed to a culture of learning, ownership, and high performance, where you'll have the opportunity to accelerate your growth and unlock excellence with the support of talented colleagues.

Taking care of our team goes beyond the office. Our compensation and benefits philosophy is designed to put attract, motivate, and retain top talent: Competitive Compensation We pay competitively to attract, reward, and retain top talent in the market

Equity is an important part of our total comp strategy

When the company does well, we all do well. Equity is an important and exciting part of our total compensation strategy as a pre-IPO startup. We’re guided by the belief our team members should share in the financial success of our company and grant equity accordingly.

Flexible PTO

All regular salaried team members enjoy flexible PTO. We want team members to grow with us, and a big part of that is making sure our team has the opportunity to rest and recharge. We also observe 12 paid holidays every year.

Generous Healthcare Coverage for You and Your Family

Taking care of our team goes beyond the office. In the US, we cover 100% of employee health care premium costs, and up to 100% for dependents, depending on the plan. Internationally, we offer similarly generous coverage, customized to each country in which we operate.

Fully Distributed Workforce

Operating as a globally-distributed, majority remote company means we get to work with talented folks, no matter where they live. We prioritize a balance of deep focus time with Zoom meetings, and regular in-person events.As a fast growing startup, we continuously review, improve, and personalize our benefits offerings based on the team’s input. Don’t see something that’s important to you? Let us know!

Our Interview Process

We value transparency at Abnormal, and our interview process is no exception.

Inclusion Matters

Abnormal is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Privacy Policy

Learn more about Abnormal's Privacy Policy here .

We have been made aware that there are potential scammers posing as Abnormal AI recruiters. Please ensure that any communication you have with our recruitment team comes from an official Abnormal email domain. Your safety and privacy are important to us, and we will never request sensitive personal information outside of our secure application process. Thank you for helping us maintain a secure and trustworthy application experience. Should you encounter what you believe to be a scamming attempt at any time in your recruiting process, please let us know at [e-mail]