Data Scientist/Sr Data Scientist, Customer Analytics

American Airlines; Fort Worth (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Travel perks

Health benefits

401(k) program

Employee discounts

Job summary

American Airlines is seeking a Data Scientist / Sr Data Scientist to turn customer analytics into actionable insights for Sales and Revenue. You will lead projects, collaborate with partners, and apply ML, AI, and cloud tools to process large datasets.

The role requires a Masters degree and 2+ years of experience in a quantitative field, with strong Python/R/Java skills, SQL, Tableau, and Azure/AWS experience. Fort Worth onsite, competitive benefits, and cross-functional collaboration.

Qualifications

• Masters degree in a quantitative discipline plus 2+ years of practical experience.
• Experience with Machine Learning, Data Science, and AI-driven techniques.
• Proficiency in Python, R, or Java.
• Hands-on data extraction, cleaning, and analysis.
• SQL experience.
• Data visualization tools (Tableau) experience.
• Experience in airline/aviation/transportation industry.
• Cloud/Distributed computing (Databricks, Spark, AWS).
• Microsoft Azure including storage accounts, service principal, Azure Data Factory, and active directory.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Ability to perform customer data analysis and translate findings into business actions.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Lead and manage projects to build and enhance data, models, and analytic processes supporting Sales and Revenue.
• Collaborate with internal and external partners, including vendors and teams within American Airlines.
• Use databases and programming languages to process data and run statistical analysis.
• Define and implement best practices across business process improvement, data governance, and automated solutions.
• Own validation, data cleansing, maintenance, and strengthening data integrity.
• Stay current on industry solutions and help AA stay ahead in analytics.
• Bridge raw data and business strategy using statistics, programming, and machine learning.
• Collect, clean, and organize large datasets for reliable analysis.
• Translate findings into actionable business strategies and present results to stakeholders.

Skills

Machine Learning

Data Science

AI-driven techniques

Python

R

Java

SQL

Tableau

Databricks

Spark

AWS

Azure

Excel

PowerPoint

Data extraction

Data cleaning

Data visualization

Communication

Leadership

Education

Masters degree or equivalent in a quantitative field

Tools

Databricks

Spark

AWS

Azure Data Factory

Active Directory

Job description

American Airlines is hiring a Data Scientist / Sr Data Scientist to drive customer analytics that turn data into actionable insights for Sales and Revenue.

Responsibilities

• Lead and manage projects to build and enhance data, models, and analytic processes supporting Sales and Revenue
• Collaborate with internal and external partners, including vendors and other teams within American Airlines
• Use databases and programming languages to process data and run statistical analysis
• Define and implement best practices across business process improvement, data governance, and automated solutions
• Own validation, data cleansing, maintenance, and strengthen data integrity against business rules and standards
• Stay current on industry solutions and help ensure AA leads the analytical space to improve competitiveness
• Bridge raw data and business strategy by applying statistics, programming, and machine learning to solve complex problems using large datasets
• Collect, clean, and organize large, complex datasets for reliable analysis
• Translate technical findings into actionable business strategies and present results to stakeholders

Requirements

• Master’s degree plus 2+ years of equivalent practical experience in a quantitative discipline (Data Science, Applied Mathematics, Statistics, Operations Research, Business Analytics, Computer Science, Engineering, etc.)
• Experience with Machine Learning, Data Science, and AI-driven techniques (listed multiple times in requirements)
• Proficiency with at least one programming language: Python, R, or Java
• Hands-on experience with data extraction, cleaning, and analysis
• SQL experience
• Data visualization experience (example provided: Tableau)
• Experience in the airline, aviation, or transportation industry
• Experience with Cloud Computing and/or Distributed Computing (example provided: Databricks, Spark, AWS)
• Experience with Microsoft Azure including storage accounts, service principal, Azure Data Factory, and active directory
• Advanced proficiency in Microsoft Excel and PowerPoint
• Ability to perform customer data analysis using complex data sets
• Inquisitive, out-of-the-box mindset focused on improving and innovating with data science solutions
• Strong leadership, communication, creative thinking, analytical, and problem-solving skills
• Ability to move projects forward within time constraints
• Capable of working cross-functionally and communicating with diverse business groups

Technologies

• Machine Learning
• AI-driven techniques
• Python, R, Java
• SQL
• Tableau
• Databricks, Spark
• AWS
• Microsoft Azure, Azure Data Factory, Active directory
• Microsoft Excel
• PowerPoint

Benefits

• Travel Perks: 365 destinations on more than 6,800 daily flights across the global network
• Health Benefits: access to health, dental, prescription, and vision benefits; virtual doctor visits; flexible spending accounts
• Wellness programs
• 401(k) Program: employer contributions depending on the workgroup; available upon hire and, depending on the workgroup, after one year
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Location & Experience

• Location: Fort Worth, TX (onsite)
• Minimum experience: 2 years
• Minimum education: Master’s degree

Team Focus (Why you’ll love this job)

• Deliver actionable insights in a fast-paced environment to support account management, JB/Alliance partners, and other parts of the commercial organization
• Apply engaging analysis, recommendations, and reporting to help transform business and improve decision-making
• Work with B2B data and internal/customer-facing reporting across areas such as agency performance, corporate profile data management, and other sales reporting
• Collaborate with Modern Retailing, Agency and Corporate Programs, Sales IT, DEA IT, and other commercial teams
• Influence the strategic direction of Indirect and Direct by using data and analytics to identify opportunities to optimize

Culture & Inclusion

• Inclusion and diversity are described as the foundation of the workforce at American Airlines
• 20+ Team Member Business Resource Groups focused on connecting team members to customers, suppliers, communities, and shareholders
• Focus on helping team members reach full potential and creating an inclusive work environment