Data & Product Support Manager

Wipaire, Inc.; South Saint Paul (MN); On-site; Full time

Job description

• Specific Work Hours : Monday-Friday 40 hours
• Salary : $0

Job Description

Position SummaryThe Data and Product Support Manager is responsible for a broad range of duties over the life of products developed and certified under R&D Engineering.

Primary Responsibilities

• Manages all product support activities.
• Prioritizes monitors & QC’s ECR/ECO Process, while ensuring ECO's are processed and completed in a timely manner.
• Responsible for product engineering data quality control/changes, including: service letter generation, parts, Bill of Material (BOM) & service manual updates, master drawing list updates, and FAA routing for major/minor document changes.
• Coordinates with FAA on product STCs/validations, while maintaining up-to-date STC database for sales team.
• Converts completed projects from R&D group into Manufacturing in a smooth, organized manner.
• Assists NTSB and Foreign equivalents with accident investigations including research and systems reports of affected systems.
• Fosters and maintains positive, collaborative relationships between the Engineering Department, leadership, peers, employees, and the broader organization.

Primary Duties

• Supervises Data & Product Support Engineers and Support Staff.
• Sets all priorities on ECR's/ECO's consistent with safety and applicable strategic initiatives.
• Manages and executes major engineering projects within the department.
• Complies with department process and procedures to ensure product data and configuration changes are effectively communicated to the rest of the company.

Experience and Skills

Education, Experience and Credentials

4-year degree in Mechanical, Aerospace or similar engineering preferred. Prior aerospace experience in maintenance, project management, or support may be substituted for degree preference.
6 years’ practical aerospace or engineering experience preferred.
Prior supervisory experience preferred.

Knowledge, Skills and Abilities

Knowledge of FAA certification processes, including new products, parts, manufacturing processes, aerospace drawings, and managerial/documentation control requirements.
Able to make proactive design decisions and move forward with projects based on available information; able to think analytically and select a design method from many alternatives.
Able to obtain senior leadership input, understand all requirements from executive management, and translate that information into work direction for each team member to move projects forward.
Strong leadership and management skills; able to function well as part of the organization’s leadership team, communicating and interacting proactively and professionally to ensure the organization’s operational and strategic needs are being met.
Able to supervise employees, set objectives, work goals, and standards, give direction and/or delegate while motivating assigned employees.
Able to plan, prioritize, coordinate, and manage own work in a fast-paced environment. Able to work unsupervised, make high level decisions independently, and solve problems effectively and creatively.
Perform occasional lifting of supplies and equipment weighing up to 50+ pounds.
Hear, comprehend, speak and effectively verbally communicate in the English language, including following verbal and written instructions, in order to communicate with people inside and outside the organization.
Sit at a desk for extended periods of time and perform long hours of work sitting at a computer.

All qualified individuals are encouraged to apply.