Data platform SRE/Observability Engineer

Emerging Travel Group; United States; Remote; USD 130,000 - 170,000; Full time

Job summary

Emerging Travel Group is seeking an experienced DevOps/SRE to own observability and reliability across our infrastructure, including Kubernetes, Trino, and big data stores. You will implement DORA metrics, health dashboards, and proactive alerting.

The role offers flexible work arrangements (remote or hybrid) and a culture of learning, with training support and language programs to support travel industry growth.

Responsibilities

• Unified Observability Framework: Develop end-to-end monitoring for all infrastructure stacks, including Trino, Kubernetes, databases, and Big Data (Apache Ozone and Hadoop).
• CTO Strategic Tasks: Implement automatic collection of DORA metrics and create high-level health dashboards to visualize service uptime.
• Elimination of Blind Spots: Audit current metrics and address gaps in infrastructure monitoring, particularly in K8s, databases, and distributed storage systems.
• Proactive Alerting: Optimize and update Alertmanager rules to intercept incidents and anomalies before they impact users or are manually detected.
• Relief for the Team: Serve as a single point of expertise in monitoring to free team leads from routine dashboard configuration and alerting support tasks.
• Experience from 3 years as Devops/SRE and from 5 years in IT.
• Knowledge of Python, Go/JS as a plus.
• Focus on SRE/Observability: Experience as an SRE or monitoring engineer with an emphasis on infrastructure reliability rather than product feature development.
• Expertise in Prometheus Stack: Deep knowledge of Prometheus, Grafana, and Alertmanager, including writing complex PromQL queries and addressing alert fatigue.
• Reliability Metrics: Practical understanding of SLI/SLO/SLA concepts, error budgets, and the methodology for collecting DORA metrics.
• Broad Technical Understanding: Experience with containerization (Kubernetes) and databases, as well as the ability to quickly grasp metrics of distributed systems (Hadoop, Trino).
• Systematic Approach to Incidents: Ability to translate abstract system behaviors and logs into clear, structured, and actionable metrics.
• We offer a fully flexible work schedule — there’s no pressure to start work at exactly 9:00 AM; what matters is achieving results and moving forward;
• Each person in our team is encouraged to choose their preferred work format. You can work fully remotely, come to the office, or choose a hybrid work model;
• We are an ambitious and supportive team who love what they do, appreciate each other, and grow together;
• The growth and development of each employee is our priority, so we have internal programs available for adaptation and training, development of soft skills and leadership abilities that are tailored individually to each employee;
• We also provide partial compensation for employees participating in external training and conferences;
• In tourism, it’s difficult to grow without an excellent knowledge of English, and we support our employees’ language learning goals — we organize group and individual lessons, plus speaking clubs with colleagues from all over the world;
• And, of course, to encourage you to travel more, we offer corporate prices on hotels and other travel services;
• We provide MyTime Day Off — an extra day off that is designed to give our employees the flexibility to focus on important matters, whether it’s taking care of their health, mental recharge, addressing personal issues, or any other important activities.

Job description

Job responsibilities

• Unified Observability Framework: Develop end-to-end monitoring for all infrastructure stacks, including Trino, Kubernetes, databases, and Big Data (Apache Ozone and Hadoop).

• CTO Strategic Tasks: Implement automatic collection of DORA metrics and create high-level health dashboards to visualize service uptime.

• Elimination of Blind Spots: Audit current metrics and address gaps in infrastructure monitoring, particularly in K8s, databases, and distributed storage systems.

• Proactive Alerting: Optimize and update Alertmanager rules to intercept incidents and anomalies before they impact users or are manually detected.

• Relief for the Team: Serve as a single point of expertise in monitoring to free team leads from routine dashboard configuration and alerting support tasks.

• Experience from 3 years as Devops/SRE and from 5 years in IT.

• Knowledge of Python, Go/JS as a plus.

• Focus on SRE/Observability: Experience as an SRE or monitoring engineer with an emphasis on infrastructure reliability rather than product feature development.

• Expertise in Prometheus Stack: Deep knowledge of Prometheus, Grafana, and Alertmanager, including writing complex PromQL queries and addressing alert fatigue.

• Reliability Metrics: Practical understanding of SLI/SLO/SLA concepts, error budgets, and the methodology for collecting DORA metrics.

• Broad Technical Understanding: Experience with containerization (Kubernetes) and databases, as well as the ability to quickly grasp metrics of distributed systems (Hadoop, Trino).

• Systematic Approach to Incidents: Ability to translate abstract system behaviors and logs into clear, structured, and actionable metrics.

• We offer a fully flexible work schedule — there’s no pressure to start work at exactly 9:00 AM; what matters is achieving results and moving forward;

• Each person in our team is encouraged to choose their preferred work format. You can work fully remotely, come to the office, or choose a hybrid work model;

• We are an ambitious and supportive team who love what they do, appreciate each other, and grow together;

• The growth and development of each employee is our priority, so we have internal programs available for adaptation and training, development of soft skills and leadership abilities that are tailored individually to each employee;

• We also provide partial compensation for employees participating in external training and conferences;

• In tourism, it’s difficult to grow without an excellent knowledge of English, and we support our employees’ language learning goals — we organize group and individual lessons, plus speaking clubs with colleagues from all over the world;

• And, of course, to encourage you to travel more, we offer corporate prices on hotels and other travel services;

• We provide MyTime Day Off — an extra day off that is designed to give our employees the flexibility to focus on important matters, whether it’s taking care of their health, mental recharge, addressing personal issues, or any other important activities.