Data platform SRE/Observability Engineer

RateHawk; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work formats

Remote/hybrid options

Language learning support

MyTime Day Off

Travel discounts

Job summary

RateHawk is seeking an experienced SRE/DevOps engineer to lead end-to-end observability across our infrastructure. You will own monitoring for Kubernetes, Trino, Hadoop, and Big Data stacks, implement DORA metrics, and build high-level health dashboards to ensure reliable service uptime.

The role emphasizes infrastructure reliability over product features, with flexible work formats (remote, office, or hybrid) and strong emphasis on proactive alerting and incident prevention.

Qualifications

• 3 years as DevOps/SRE
• 5 years in IT
• Knowledge of Python is a plus
• Knowledge of Go/JavaScript is a plus
• Focus on SRE/Observability and infrastructure reliability
• Deep knowledge of Prometheus, Grafana, Alertmanager
• Experience with Kubernetes and distributed storage systems
• Ability to translate logs into actionable metrics

Responsibilities

• Develop end-to-end monitoring for infrastructure stacks (Trino, Kubernetes, databases, Big Data).
• Implement automatic collection of DORA metrics and health dashboards.
• Audit metrics to address gaps in monitoring (K8s, databases, distributed storage).
• Optimize Alertmanager rules to intercept incidents early.
• Serve as single point of expertise in monitoring to support the team.
• Translate abstract system behaviors into clear, actionable metrics.

Skills

SRE

DevOps

Monitoring

Incident management

SLI/SLO/SLA

DORA metrics

Alerting

Python

Go

JavaScript

Tools

Prometheus

Grafana

Alertmanager

Kubernetes

Trino

Hadoop

Apache Ozone

Job description

Job responsibilities

• Unified Observability Framework: Develop end-to-end monitoring for all infrastructure stacks, including Trino, Kubernetes, databases, and Big Data (Apache Ozone and Hadoop).

• CTO Strategic Tasks: Implement automatic collection of DORA metrics and create high-level health dashboards to visualize service uptime.

• Elimination of Blind Spots: Audit current metrics and address gaps in infrastructure monitoring, particularly in K8s, databases, and distributed storage systems.

• Proactive Alerting: Optimize and update Alertmanager rules to intercept incidents and anomalies before they impact users or are manually detected.

• Relief for the Team: Serve as a single point of expertise in monitoring to free team leads from routine dashboard configuration and alerting support tasks.

• Experience from 3 years as Devops/SRE and from 5 years in IT.

• Knowledge of Python, Go/JS as a plus.

• Focus on SRE/Observability: Experience as an SRE or monitoring engineer with an emphasis on infrastructure reliability rather than product feature development.

• Expertise in Prometheus Stack: Deep knowledge of Prometheus, Grafana, and Alertmanager, including writing complex PromQL queries and addressing alert fatigue.

• Reliability Metrics: Practical understanding of SLI/SLO/SLA concepts, error budgets, and the methodology for collecting DORA metrics.

• Broad Technical Understanding: Experience with containerization (Kubernetes) and databases, as well as the ability to quickly grasp metrics of distributed systems (Hadoop, Trino).

• Systematic Approach to Incidents: Ability to translate abstract system behaviors and logs into clear, structured, and actionable metrics.

• We offer a fully flexible work schedule — there’s no pressure to start work at exactly 9:00 AM; what matters is achieving results and moving forward;

• Each person in our team is encouraged to choose their preferred work format. You can work fully remotely, come to the office, or choose a hybrid work model;

• We are an ambitious and supportive team who love what they do, appreciate each other, and grow together;

• The growth and development of each employee is our priority, so we have internal programs available for adaptation and training, development of soft skills and leadership abilities that are tailored individually to each employee;

• We also provide partial compensation for employees participating in external training and conferences;

• In tourism, it’s difficult to grow without an excellent knowledge of English, and we support our employees’ language learning goals — we organize group and individual lessons, plus speaking clubs with colleagues from all over the world;

• And, of course, to encourage you to travel more, we offer corporate prices on hotels and other travel services;

• We provide MyTime Day Off — an extra day off that is designed to give our employees the flexibility to focus on important matters, whether it’s taking care of their health, mental recharge, addressing personal issues, or any other important activities.