Data Operations Support Specialist: Data Access & Health

Accenture Federal Services; Arlington (VA); On-site; USD 79,000 - 160,000; Full time

Job summary

Accenture Federal Services is seeking a Data Operations Customer Support Specialist to provide technical support for data-related issues. You will troubleshoot data access and quality, respond to tickets, and coordinate with data engineering teams to resolve complex data problems.

The role includes developing knowledge base articles, maintaining documentation, and training users on data access and utilization. A strong emphasis on data security and service reliability is required.

Qualifications

• Bachelor's degree in one of the listed fields.
• Equivalent Training programs listed in the ad.
• Professional Certifications: CND, GFACT, GSEC, Security+.
• 4 years of experience providing technical support for data operations in complex environments.
• Must meet DoD 8140 requirements.

Responsibilities

• Troubleshoot data access, quality, and availability; collect customer feedback for improvement; ensure adherence to data security policies.
• Respond to and resolve customer tickets related to data services; diagnose complex data problems; coordinate with technical teams for resolution.
• Develop and maintain knowledge base articles for common data issues; create/update documentation for data services; train users on data access and utilization.
• Monitor data service health and performance; track and report support metrics and customer satisfaction; identify patterns to drive improvements.
• Participate in change management for data services; communicate service disruptions and maintenance to users; collaborate with data engineering to enhance reliability.
• Establish support procedures and escalation paths; implement proactive monitoring; stay updated on data platform roadmap for new features.

Education

Bachelor's degree in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, or Software Engineering

Job description

Accenture Federal Services is seeking a Data Operations Customer Support Specialist to provide technical support for data-related issues. You will troubleshoot data access and quality, respond to tickets, and coordinate with data engineering teams to resolve complex data problems.

The role includes developing knowledge base articles, maintaining documentation, and training users on data access and utilization. A strong emphasis on data security and service reliability is required.