Data Operations & Support Specialist

Avalore, LLC; Arlington (VA); On-site; USD 67,000 - 117,000; Full time

Benefits offered by this job

Health Plan

Retirement Plan (401k)

Life Insurance

Paid Time Off

Disability Insurance

Training & Development

Employee Assistance Program

Job summary

Avalore, LLC is seeking a Data Operations Customer Support Specialist in Arlington, VA to provide technical support for data-related issues and ensure data access and quality. You will troubleshoot problems, collect feedback, and maintain knowledge base articles.

You will monitor data service health, report on metrics, and collaborate with data engineering teams to improve service reliability and user training.

Qualifications

• Good communication skills and self-starter mindset.
• English proficiency required.
• Proficient with Microsoft Office applications.
• Authorized to work in the United States full-time; no visa sponsorship.

Responsibilities

• Provide technical support for data-related issues.
• Troubleshoot data access, quality, and availability problems.
• Collect customer feedback for continuous improvement.
• Develop and maintain knowledge base articles and documentation.
• Monitor data service health and performance; track support metrics.
• Coordinate with technical teams to resolve issues; train users on data access.

Skills

Good communication skills

Self-starter mindset

English proficiency

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Avalore, LLC is seeking a Data Operations Customer Support Specialist in Arlington, VA to provide technical support for data-related issues and ensure data access and quality. You will troubleshoot problems, collect feedback, and maintain knowledge base articles.

You will monitor data service health, report on metrics, and collaborate with data engineering teams to improve service reliability and user training.