Data Operations Manager: Optimize Product Delivery

Surge AI; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Surge AI is seeking a Data Operations Manager to optimize the systems and processes that power our product development and delivery. You will collaborate with product, engineering, and operations to ensure timely, scalable feature delivery and customer outcomes.

The role requires strong analytics, ability to navigate ambiguity, and excellent communication across teams. This is a fast-paced environment where turning data into actionable improvements is valued.

Qualifications

• Strong analytical skills to improve operational efficiency.
• Ability to navigate ambiguity and manage multiple initiatives across teams.
• Excellent communication to translate complex processes into actionable steps.

Responsibilities

• Oversee the end-to-end product operations cycle to ensure timely, efficient delivery of features and customer-facing solutions.
• Collaborate with product and engineering to align operational processes with product goals and customer needs.
• Establish, track, and optimize KPIs to drive product and operational success and identify areas for improvement.
• Manage internal and external communication around product updates and resolve operational roadblocks.
• Use data-driven insights to refine operational strategies and support product teams.

Skills

Analytical skills

Ambiguity management

Cross-functional collaboration

Effective communication

Job description

Surge AI is seeking a Data Operations Manager to optimize the systems and processes that power our product development and delivery. You will collaborate with product, engineering, and operations to ensure timely, scalable feature delivery and customer outcomes.

The role requires strong analytics, ability to navigate ambiguity, and excellent communication across teams. This is a fast-paced environment where turning data into actionable improvements is valued.