Data & Operations Coordinator

The University of Michigan; Ann Arbor (MI); Hybrid; USD 30,000 - 36,000; Part time

Job summary

University of Michigan's Michigan Ross Detroit Neighborhood Entrepreneurs Project (DNEP) is seeking a part-time Data & Operations Coordinator to manage data, generate reports, and coordinate scheduling for services and events. You will work with students, staff, alumni, and community partners to support Detroit entrepreneurs.

The role is a hybrid, three-year term-limited position (~15 hours/week) ending Sep 30, 2029, with weekly travel to Detroit, MI.

Qualifications

• High School diploma or equivalent.
• Experience using agentic AI (Claude Code, Codex, etc.).
• Familiarity with version control (Git, GitHub), website hosting platforms (Vercel, Cloudflare Pages, or other similar systems), and relational databases (Airtable).
• Proficient using Google Apps (or other similar systems).
• Experience handling confidential data.
• Experience with logistics related to scheduling.
• Experience working in a customer service-oriented environment with diverse constituents.

Responsibilities

• Manage DNEP's Airtable data platform, ensuring data accuracy, maintaining records, and generating reports to support program operations.
• Coordinate scheduling and logistics for one-on-one business services, programs, and events, collaborating with students, staff, alumni, business owners, and community partners.
• Manage communications with business owners, including appointment reminders, follow-ups, and distribution of meeting notes and supporting materials.
• Collect and analyze stakeholder feedback to identify trends, recommend improvements, and enhance program processes and services.
• Maintain and organize shared digital resources, including Google and Dropbox drives, and develop documentation and standard operating procedures to support consistent operations.

Skills

Agentic AI experience

Scheduling logistics

Customer service mindset

Confidential data handling

Education

High School diploma or equivalent

Tools

Airtable

Git/GitHub

Vercel/Cloudflare Pages

Google Apps

Job description

Who We Are

Michigan Ross' Detroit Neighborhood Entrepreneurs Project (DNEP) is the University of Michigan's small business hub for Detroit entrepreneurs. Through this 10 year old program, supervised U-M students gain transformational experience working as service providers for Detroit entrepreneurs. DNEP is the only university-based business support organization in the country that provides multidisciplinary services to build the organizational spine of local businesses, deploying 130 students per year to provide high-touch financial, legal, technological, and data services to 350 entrepreneurs annually, at no cost to the businesses. In August 2027, DNEP will move into its new home in the U-M Center for Innovation in Detroit, where it will anchor the Detroit Small Business Innovation & Learning Hub (the Hub).

Job Summary

As the DNEP Data & Operations Coordinator, you will use agentic AI to manage DNEP's data to ensure accuracy, generate reports for stakeholders, and coordinate scheduling logistics to support program operations and provide an exceptional customer experience for DNEP's small business clients. You will work with team members to maintain data and reporting processes, coordinate scheduling, and support efficient and effective operations. You will report to the Managing Director.

This is a part-time, three-year term-limited position (approximately 15 hours per week) ending September 30, 2029. An extension beyond this date may be possible, contingent on funding availability and program needs. This is a hybrid position with weekly travel to Detroit, MI. The role may require occasional work outside standard business hours, including early mornings, evenings, or weekends. This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of hire and maintain that authorization throughout employment.

Responsibilities*

• Manage DNEP's Airtable data platform, ensuring data accuracy, maintaining records, and generating reports to support program operations.
• Coordinate scheduling and logistics for one-on-one business services, programs, and events, collaborating with students, staff, alumni, business owners, and community partners.
• Manage communications with business owners, including appointment reminders, follow-ups, and distribution of meeting notes and supporting materials.
• Collect and analyze stakeholder feedback to identify trends, recommend improvements, and enhance program processes and services.
• Maintain and organize shared digital resources, including Google and Dropbox drives, and develop documentation and standard operating procedures to support consistent operations.

Required Qualifications*

• High School diploma or equivalent
• Experience using agentic AI (Claude Code, Codex, etc.),
• Familiarity with version control (Git, GitHub), website hosting platforms (Vercel, Cloudflare Pages, or other similar systems), and relational databases (Airtable)
• Proficient using Google Apps (or other similar systems)
• Experience handling confidential data
• Experience with logistics related to scheduling
• Experience working in a customer service-oriented environment with diverse constituents

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Additional Information

Salary Information:

The hourly offer range for this position is $22.00 to $26.00. Salary offers are determined based on several factors, including a candidate's experience, skills, and qualifications, along with internal equity considerations. It is not common for new hires to be placed at the top of the range.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.