Data Operations Analyst (on-site)

N-iX; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Job summary

A leading software development company is seeking a Data Operations Analyst in Chicago. The role focuses on managing data incidents, ensuring data quality, and supporting operational workflows in a pharmaceutical deployment. Ideal candidates will have a strong background in data analytics, particularly with Power BI and SQL, as well as experience in the pharma sector, contributing to a collaborative and structured approach to operational management.

Benefits

Flexible working format

Competitive salary and compensation package

Education reimbursement

Professional development tools

Corporate events and team buildings

Qualifications

• 3+ years in data validation and reporting using Power BI/Tableau.
• Experience in SQL for data issue investigation.
• Background in commercial pharma data operations preferred.

Responsibilities

• Manage full lifecycle of data incidents from logging to closure.
• Analyze data discrepancies reported by users.
• Collaborate with technical teams for issue resolution.

Skills

Data validation

Data analysis

Incident management

Process-oriented mindset

Strong communication skills

Tools

Power BI

Tableau

SQL

Jira

ServiceNow

Job description

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N-iX is a software development service company that helps businesses across the globe develop successful software products. During 22 years on the market and by leveraging the capabilities of Eastern Europe talents the company has grown to 2200+ professionals with a broad portfolio of customers in the area of Fortune 500 companies as well as technological start-ups. N-iX has come a long way and increased its presence in nine countries - Poland, Ukraine, Romania, Bulgaria, Sweden, Malta, the UK, the US, and Colombia.

We are seeking an Data Operations Analyst to support a large-scale, multi-phase deployment project in the pharmaceutical sector. This role is a hybrid of data analytics and operational incident management, requiring both technical data skills and a structured, process-oriented approach to managing data issues.

Important! On-site attendance in Chicago office is required three days per week. Remote work and relocation support are not available.

Key Responsibilities:

• Manage the full lifecycle of data incidents: from logging, investigation, triaging, to resolution and closure.
• Analyze and investigate data discrepancies and issues reported by field users and business teams.
• Triaging issues and coordinating with internal technical teams (data engineering, IT, brand teams) to assign and track resolution.
• Validate fixes and ensure data quality is restored before closure.
• Track issue status, maintain logs, and ensure SLA adherence and process compliance.
• Summarize and convey updates to business stakeholders in a clear, structured manner.
• Support ongoing improvements in data quality processes and operational workflows.
• Contribute to user acceptance testing (UAT), documentation, and training as needed.
• Perform technical triage and communicate clear summaries back to business teams.
  
  

Must-Have Skills:

• 3+ years of experience with Power BI or Tableau for data validation and reporting tasks.
• SQL skills to investigate and validate data issues.
• Experience with incident tracking systems (e.g., Jira, ServiceNow).
• Prior experience in commercial pharma data operations (e.g., CRM, sales, field ops data).
• Proven ability to manage incidents, track issues, and ensure timely resolution.
• Process-oriented mindset with a focus on data quality and compliance.
• Strong communication skills to collaborate with both technical teams and business users.
  
  

Nice-to-Have:

• Exposure to data governance frameworks in pharma.
• Experience contributing to SLA definitions and process improvement initiatives.
  
  

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits
• not applicable for freelancers

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Food and Beverage Services

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