Data Migrations Specialist

Gymdesk; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Gymdesk is seeking a Data Migration Specialist to join the Customer Success team. You will collect, clean, map, and import customer data from prior software so businesses are ready to run on day one.

This role blends technical work with clear communication and customer support. You will collaborate with Onboarding Specialists and cross-functional teams to ensure accurate data migration, resolve discrepancies, and continuously improve migration tooling and processes for a growing remote-first

Qualifications

• 3+ years of experience in data migration, data analysis, business intelligence, or a similar technical role.
• Proficiency with spreadsheets, CSV handling, text encoding, date formats, and data cleansing techniques.
• Experience with SaaS platforms, CRM, ERP, or customer-facing data workflows.
• Strong analytical and problem-solving skills with high attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Data Analysis & Mapping: Review customer data (CSVs, spreadsheets, software databases) to assess structure, quality, and completeness.
• Data Analysis & Mapping: Map legacy data fields to our platform's schema using internal tools, AI, or scripts.
• Migration Execution: Transform, clean, and normalize customer data.
• Migration Execution: Import data into Gymdesk environments and validate outputs.
• Migration Execution: Perform iterative migrations and troubleshoot errors.
• Product Expertise & Manual Data Entry: Fill migration gaps with manual data entry when required.
• Product Expertise & Manual Data Entry: Become an expert in Gymdesk's product to set up configurations for customers.
• Customer Communication: Coordinate with Onboarding Specialists and customers to collect requirements and data formats.
• Customer Communication: Provide status updates, clarify data issues, and help customers understand field-level discrepancies.
• Collaboration & Process Improvement: Work with product and engineering to report bugs or tooling enhancements.
• Collaboration & Process Improvement: Document migration processes and maintain internal guides for repeatable success.

Skills

Data migration

Data analysis

Business intelligence

Attention to detail

Communication skills

Tools

CSV handling

SQL

Python

Job description

100% Remote | Full-Time International Contractor

Location:

This role is open to candidates based in LATAM, EMEA & APAC only. We are not able to consider US-based candidates at this time.

Schedule:

Monday to Friday, coverage needed for North American working hours ( 8am-4pm or 9am-5pm )

Do you enjoy turning messy spreadsheets into clean, organized data? Do you like helping people through a big transition? If so, we'd like to meet you!

Gymdesk is hiring a Data Migration Specialist to join our Customer Success team. This is a key role in organizing each new customer's move to Gymdesk. You'll work closely with our Onboarding Specialists to collect a customer's data from their previous software, then clean it, map it, and import it so their business is ready to run on day one.

This is a hands-on role that balances problem-solving with people. One day you might be investigating why a date column won't import correctly. The next, you might be walking a gym owner through a data discrepancy and helping them feel confident about the switch. If you're detail-oriented, calm under a deadline, and happy both working independently and collaborating with a small, supportive team, you'll fit right in.

About Gymdesk

Gymdesk (https://gymdesk.com/) is modern gym management software for owners who want to run and grow their business. More than 4,500 gyms in 34 countries use it, including martial arts schools, fitness gyms, yoga and Pilates studios, and multi-location gyms. Gymdesk automates the busywork of running a gym, like memberships, billing, scheduling, payments, and marketing, so owners can focus on what matters: less admin, more members. We're a growing startup with a global, fully remote team of about 80 people, and we're looking for more great team members to help support our customers.

About The Role

You’ll report directly to our VP of Customer Success and collaborate with our onboarding, support, product, and engineering teams. In this customer-facing role, you’ll combine technical skill with a sharp eye for detail and strong communication. Every migration you complete helps another small business make a smooth switch to Gymdesk.

Responsibilities

Data Analysis & Mapping

• Review customer data (CSVs, spreadsheets, software databases) to assess structure, quality, and completeness
• Map legacy data fields to our platform's schema using internal tools, AI (ChatGPT), or custom scripts

Migration Execution

• Transform, clean, and normalize customer data
• Import data into Gymdesk customer environments and validate against expected outputs
• Perform iterative migrations and troubleshoot errors during the process

Product Expertise & Manual Data Entry

• When required, fill any migration gaps with manual data entry
• Become an expert in Gymdesk's product so you can set up configurations on behalf of customers

Customer Communication

• Coordinate with Onboarding Specialists and customers to collect requirements and data formats
• Provide status updates, clarify data issues, and help customers understand field-level discrepancies

Collaboration & Process Improvement

• Work with product and engineering to report bugs or suggest tooling enhancements
• Document migration processes and maintain internal guides for repeatable success

About You

• 3+ years of experience in data migration, data analysis, business intelligence, or a similar technical role
• Proficiency with spreadsheets, CSV handling, text encoding, date formats, and data cleansing techniques
• Experience with SaaS platforms, CRM, ERP, or customer-facing data workflows
• Strong analytical and problem-solving skills with high attention to detail
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience working in a customer-facing or onboarding context
• Knowledge of SQL and at least one scripting language (e.g., Python)
• Knowledge of data privacy standards (e.g., GDPR) as they pertain to customer data
• Experience building or working with internal tools for data migration
• Exposure to project management and collaboration tools (e.g., Notion, Jira, Slack)

How We Measure Success

• Percentage of migrations completed within SLA (e.g., 5-7 days for Tier 1 clients)
• Accuracy rate of migrated records and field mappings
• Customer satisfaction (post-onboarding CSAT or NPS scores)
• Internal team feedback on collaboration and process reliability

If you think you may be a great fit, we’d love to hear from you!