Data Migration Specialist CRM

Next Generation Inc; New York (NY); Hybrid; USD 90,000 - 103,000; Full time

Benefits offered by this job

Hourly pay $65-$75

Job summary

Next Generation, Inc. seeks a CRM Data Migration Specialist to move 15 years of Siebel CRM data, including file attachments, into a new ServiceNow CSM platform. The role focuses on Siebel data structures, large-scale data extraction, and RESTful API development for ingestion into enterprise systems.

Responsibilities include data mapping, transformation, cleansing, collaboration with ServiceNow teams, test migrations, and knowledge transfer, with hybrid/remote work as required.

Qualifications

• Bachelor's degree in CS or related field.
• Experience with Siebel CRM data extraction and migration.
• Strong RESTful API development and integration skills.
• Experience with ServiceNow CSM data structures and ingestion.
• SQL and large dataset query optimization experience.
• Knowledge of ETL, data mapping and transformation.
• Experience with data governance, privacy and security.

Responsibilities

• Collaborate with client teams to export 15 years of Siebel data, incl. attachments.
• Analyze Siebel schema to plan efficient extraction workflows.
• Develop RESTful APIs to ingest data into ServiceNow CSM.
• Ensure data mapping, transformation and cleansing meet quality standards.
• Define ingestion specs with ServiceNow platform teams.
• Conduct test migrations, troubleshoot, and optimize performance.
• Document migration processes and API configurations for knowledge transfer.
• Ensure data governance, privacy, and security compliance.
• Provide cutover and post-migration technical support.

Skills

Siebel data extraction

RESTful API development

ServiceNow CSM data structures

SQL and data querying

ETL processes

Data governance & security

problem solving

Education

Bachelor's degree in CS/IS

Job description

Job Title: Customer Relationship Management (CRM) – Data Migration Specialist

Hybrid/Remote (as required)

Job Summary:

Next Generation, Inc. (NGI), an Equal Opportunity Employer, is seeking an experienced CRM Data Migration Specialist to assist our clients' technical teams in migrating 15 years of legacy Siebel CRM data, including file attachments, into a new ServiceNow Customer Service Management (CSM) platform. The ideal candidate will have extensive experience with Siebel data structures, large-scale data extraction, and the development of RESTful APIs for ingestion into enterprise platforms.

Job Requirements:

• Work with our client's technical teams to export 15 years of Siebel Legacy CRM data, ensuring completeness and accuracy, including all file attachments.
• Analyze Siebel database schema and data models to plan efficient extraction processes.
• Develop and implement RESTful API solutions for ingesting extracted data into ServiceNow CSM.
• Ensure data mapping, transformation, and cleansing meet quality standards before ingestion.
• Collaborate with ServiceNow platform teams to define and validate data ingestion specifications.
• Conduct test migrations, troubleshoot issues, and optimize performance during the migration process.
• Document migration processes, data structures, and API configurations for knowledge transfer.
• Ensure compliance with data governance, privacy, and security standards throughout the migration.
• Provide technical support during cutover and post-migration phases to ensure smooth transition.

Required Skills:

• Bachelor’s Degree in Computer Science, Information Systems, or a related field.
• Proven experience with Siebel CRM data extraction and migration projects.
• Strong expertise in RESTful API development, integration, and consumption.
• Experience with ServiceNow CSM data structures and ingestion processes.
• Proficiency in SQL and database query optimization for large datasets.
• Strong understanding of ETL processes, data mapping, and transformation.
• Experience working with large-scale data sets including file attachments.
• Knowledge of data governance, compliance and security best practices.
• Excellent problem-solving skills and ability to work both independently and in a team environment.
• Strong written and verbal communication skills.

Preferred Skills:

• Prior experience migrating from Siebel to ServiceNow or similar CRM systems.
• Familiarity with scripting languages such as Python, JavaScript, or PowerShell for automation.
• ServiceNow Certified System Administrator or related certification.
• Experience with cloud-based integration and deployment strategies.

Job Benefits:

• Competitive Consultant pay range based on experience and education of approximately $65-$75 Hourly USD