Data, Learning, and Impact Manager

Young Moms Together (formerly Florence Crittenton Programs SC); Charleston (SC); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health care stipend

Retirement plan

Job summary

Young Moms Together seeks a Data, Learning, and Impact Manager to strengthen data systems, reporting, and evaluation in support of the organization's strategic plan. You will align program operations with priorities, improve data quality, and build capacity for learning and decision-making.

The role emphasizes building KPI integration, quarterly learning routines, and implementation support for key initiatives, while collaborating across teams and ensuring data integrity and confidentiality.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Minimum of 5 years in data management, evaluation, reporting, operations, or performance improvement.
• Strong Excel skills and experience with multiple data systems or databases.
• Experience designing reports, dashboards, and performance tracking tools.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Develop, maintain, and improve data collection tools, reporting templates, dashboards, and documentation systems.
• Support KPI integration into data systems to improve visibility into progress and performance.
• Produce regular and ad hoc reports for leadership, funders, and internal stakeholders.
• Analyze trends to identify opportunities for improved program operations and outcomes.
• Maintain secure and organized program records and reporting systems.
• Train staff on data collection procedures and reporting expectations.

Skills

Data analytics

Communication

Attention to detail

Cross-functional collaboration

Problem solving

Training & staff support

Education

Bachelor’s degree in data analytics, evaluation, public administration, social science, business, information systems, or related field

Tools

Excel

BI dashboards

Job description

Young Moms Together seeks a Data, Learning, and Impact Manager to support implementation of the organization’s strategic plan through strong data systems, performance tracking, reporting, and continuous quality improvement. Reporting to the Chief of Staff, this position plays a central role in aligning day-to-day program operations with strategic priorities, improving data quality and consistency, and building organizational capacity for learning, accountability, and decision-making.

The strategic plan calls for stronger operational infrastructure, KPI integration into core data systems, quarterly learning routines, and implementation support for key Year 1 priorities, including theSuccess Coaching Model,Housing Playbook,60-Day Transition Planning Tool,Consistency Framework, andYouth Career Pathways Dashboard. This role will help design and maintain the data, reporting, and evaluation practices needed to support those priorities.

Role and Responsibilities

Data Systems, Reporting, and Evaluation 50%

• Develop, maintain, and improve data collection tools, reporting templates, dashboards, and documentation systems that support organizational and programmatic goals.
• Support integration of defined KPIs intoextendedReach / Visit Trackerand other relevant systems to improve visibility into participant progress, program performance, and strategic implementation.
• Monitor data across multiple systems for completeness, accuracy, timeliness, and consistency, and ensure timely correction of identified issues.
• Produce regular and ad hoc reports for leadership, funders, and internal stakeholders related to program performance, implementation progress, and outcomes.
• Analyze trends and patterns in data to identify opportunities for improved program operations, participant outcomes, and organizational effectiveness.
• Develop practical tools to track implementation of key strategic plan priorities, including theSuccess Coaching Model,Youth Career Pathways Dashboard,Housing Playbook,60-Day Transition Planning Tool, and related program workflows.
• Maintain secure and organized program records, data files, and reporting systems in accordance with organizational standards and applicable requirements.
• Support the preparation of outcome summaries, performance reports, and other data-informed materials for internal planning and external reporting.

Continuous Quality Improvement and Strategic Implementation 30%

• Serve as a member of the Continuous Quality Improvement team and contribute to organization-wide review, reflection, and improvement processes.
• Coordinate and supportQuarterly Learning Reviewsto help teams assess progress, identify gaps, and use data to inform decision-making and practice improvements.
• Partner with the Chief of Staff and organizational leaders to translate strategic priorities into measurable indicators, implementation benchmarks, and reporting routines.
• Track progress on Year 1 strategic plan priorities and provide recommendations to strengthen execution, accountability, and cross-functional alignment.
• Help establish and reinforce systems that support greater consistency in implementation across teams, including tools aligned with theConsistency Frameworkand related operating practices.
• Identify operational, procedural, or reporting gaps that limit program effectiveness and recommend process improvements grounded in data and observed trends.
• Support a culture in which data is used not only for compliance, but also for learning, problem-solving, and continuous improvement across the organization.

Training, Cross-Functional Support, and Administration 20%

• Train and support staff on data collection procedures, reporting expectations, system use, and data quality standards.
• Develop forms, SOPs, written guidance, and workflow tools to improve clarity, consistency, and ease of implementation across programs and departments.
• Collaborate with program, operations, and leadership staff to align reporting tools and practices with organizational goals and funder requirements.
• Attend and participate in meetings with staff, leadership, partners, vendors, and consultants as needed to support data, reporting, and implementation efforts.
• Provide data-informed insights and recommendations to the Chief of Staff and senior leadership to support strategic planning, performance management, and organizational decision-making.
• Maintain confidentiality and exercise sound judgment in handling participant, program, and organizational information.
• Perform other related duties as assigned by the Chief of Staff.

Minimum Qualifications

• Bachelor’s degree in data analytics, evaluation, public administration, social science, business, information systems, or a related field; equivalent relevant experience may be considered in lieu of degree.
• Minimum of 5 years of professional experience in data management, evaluation, reporting, operations, performance improvement, or a related function.
• Demonstrated proficiency in Excel and experience working with multiple data systems or databases.
• Experience designing reports, dashboards, performance tracking tools, or data collection processes.
• Strong written and verbal communication skills.
• Strong organizational skills and high attention to detail.
• Ability to manage sensitive information with discretion and professionalism.

Preferred Qualifications

• Experience in nonprofit, education, healthcare, public sector, or human services settings.
• Familiarity with case management or participant data systems.
• Experience with continuous quality improvement, implementation tracking, or outcomes measurement.
• Experience presenting data to non-technical audiences in clear, actionable formats.
• Familiarity with dashboard or business intelligence tools.

Core Competencies

• Analytical thinking and problem-solving
• Attention to detail and data accuracy
• Cross-functional collaboration
• Training and staff support
• Sound judgment and confidentiality
• Initiative, adaptability, and follow-through
• Commitment to continuous improvement and mission-driven work

Working Conditions and Physical Requirements

• This position is primarily hybrid work environment and requires the ability to operate standard office equipment, including computers and keyboards. The role regularly requires prolonged sitting, frequent computer use, and close visual attention to data, reports, and written materials. Occasional standing, walking, reaching, and lifting of office materials may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Compensation and Benefits

Young Moms Together offers a competitive compensation package, including employee health care stipend and retirement plan.

Work Schedule:

Full-time, exempt

Equal Opportunity Statement

Young Moms Together is an equal opportunity employer committed to creating an inclusive workplace. Candidates from diverse backgrounds and individuals with lived experience are encouraged to apply.