Data & Knowledge Coordinator: Reporting & CRM Cleanup

ManpowerGroup; Fremont Township (MI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Plan

401(k) Plus Match

Weekly Pay

Job summary

ManpowerGroup is seeking a Data Analyst Coordinator in Fremont, MI to support frontline operations by maintaining data integrity, supporting reporting processes, and ensuring knowledge management content is accurate and easy to use. This role emphasizes attention to detail and proactive data governance.

The position involves CRM administration support, data validation for recurring reports, and adherence to privacy requirements, with Salesforce experience being a plus.

Qualifications

• High School Diploma or GED required.
• Experience in data management, CRM administration, reporting, knowledge management, or contact center operations preferred.
• Proficiency in Microsoft Office.
• Strong attention to detail and data accuracy with good organizational skills.
• Effective written and verbal communication; Salesforce is a plus.

Responsibilities

• Review Knowledge Tool articles to ensure formatting and content standards.
• Identify inconsistencies in article structure and recommend revisions.
• Produce and distribute recurring operational reports daily, weekly, and monthly with data validation.
• Maintain compliance with privacy, data governance, and PCI requirements.
• Support CRM system administration and cleanup of configurations.

Skills

Data management

CRM administration

Reporting

Knowledge management

Contact center operations

Microsoft Office

Attention to detail

Communication skills

Education

High School Diploma or GED

Tools

Salesforce

Job description

ManpowerGroup is seeking a Data Analyst Coordinator in Fremont, MI to support frontline operations by maintaining data integrity, supporting reporting processes, and ensuring knowledge management content is accurate and easy to use. This role emphasizes attention to detail and proactive data governance.

The position involves CRM administration support, data validation for recurring reports, and adherence to privacy requirements, with Salesforce experience being a plus.