Data Insights Specialist - Hybrid, Impactful Analytics

Coca-Cola Bottlers' Sales and Services; Tulsa (OK); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Work-Life Integration

Competitive Base Salary

Rewards & Recognition

Retirement Plans & Guidance

Health & Welfare Plans

Job summary

Coca-Cola Bottlers’ Sales and Service, LLC is seeking a Data Specialist to advance data-driven decision making, manage warranty-related data, and support IoT-connected equipment. You will analyze historical and real-time data, generate actionable insights, and collaborate with cross-functional teams to improve customer experience and operational performance.

The role requires strong data analytics, documentation, and communication skills, with exposure to databases, CRM systems, and analytics

Qualifications

• 2-4 years of relevant experience in data/business analysis, reporting, customer systems, or process improvement; customer-facing or project coordination experience preferred.
• Experience analyzing operational or customer data and translating findings into actionable business insights.
• Experience working with databases, CRM systems, analytics platforms, or other business technology tools.
• Experience investigating issues, performing root cause analysis, and supporting corrective actions.
• Experience supporting process improvements, system enhancements, testing, or technology implementations.
• Knowledge of SQL, HTML, SOQL, JSON, or similar coding/query languages preferred.

Responsibilities

• Analyze large volumes of historical and real-time operational and customer data to identify trends, root causes, opportunities for improvement, and create forecasts.
• Develop and standardize reporting templates using analytics data to support business decisions and process enhancements.
• Administer technology solutions (e.g., Survey, Quality, Speech Analytics, Workforce Mgmt, Warranty App, etc.) to deliver actionable insights and improve customer experience.
• Receive, document, and process customer inquiries and requests, ensuring accuracy and compliance with company guidelines.
• Validate information and maintain detailed records, including data/reporting procedure documentation, for audit and quality purposes.
• Investigate issues, conduct root cause analysis, and collaborate with internal teams on corrective actions.
• Liaise with customers to gather information, provide updates, and resolve issues.
• Collaborate with business leaders to define engagement strategies and improvement opportunities based on data findings.
• Coordinate with external partners and internal teams to ensure optimal outcomes.
• Provide feedback on recurring trends to support product, process, schedule, and headcount improvements.
• Test and implement new functionality in technology platforms and contribute to best practices.
• Work with Engineering, Product Support, Manufacturing, Operational Teams, and System Administrators to optimize performance and drive improvements across multiple channels.
• Lead or contribute to small work groups, process teams, and focus groups.

Skills

Data Analysis

Root Cause Analysis

Process Improvement

Data Reporting

Customer Focus

Collaboration

Planning & Organizing

Technical

Education

High School or GED

Bachelor’s Degree

Tools

SQL

HTML

SOQL

JSON

Job description

Coca-Cola Bottlers’ Sales and Service, LLC is seeking a Data Specialist to advance data-driven decision making, manage warranty-related data, and support IoT-connected equipment. You will analyze historical and real-time data, generate actionable insights, and collaborate with cross-functional teams to improve customer experience and operational performance.

The role requires strong data analytics, documentation, and communication skills, with exposure to databases, CRM systems, and analytics