Data Insights & Warranty Specialist

Coca-Cola Bottlers' Sales & Services; Tulsa (OK); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Work-Life Integration

Competitive Base Salary

Rewards & Recognition

Retirement Plans & Guidance

Health & Welfare Plans

Job summary

Coca-Cola Bottlers’ Sales & Service, LLC is seeking a Data Specialist to analyze large datasets, generate actionable insights, and support cross-functional teams in improving customer experience and operational efficiency. The role involves managing data-driven projects, documenting procedures, and coordinating with internal and external partners.

Responsibilities include warranty-related data management, IoT-connected equipment monitoring, and contributing to uptime and data quality

Qualifications

• Experience analyzing operational or customer data and translating findings into actionable insights.
• Experience developing reports, documenting procedures, and maintaining accurate data and records.
• Experience working with databases, CRM systems, analytics platforms, or other business technology tools.
• Experience investigating issues, performing root cause analysis, and supporting corrective actions.
• Experience supporting process improvements, system enhancements, testing, or technology implementations.
• Knowledge of SQL, HTML, SOQL, JSON, or similar coding/query languages preferred.

Responsibilities

• Analyze large volumes of historical and real-time data to identify trends, root causes, opportunities for improvement, and create forecasts.
• Develop and standardize reporting templates using analytics data to support business decisions and process enhancements.
• Administer technology solutions (e.g., Survey, Quality, Speech Analytics, Workforce Mgmt, Warranty App, etc.) to deliver actionable insights and improve customer experience.
• Receive, document, and process customer inquiries and requests, ensuring accuracy and compliance with guidelines.
• Validate information and maintain detailed records, including data/reporting procedure documentation.

Skills

Data Analysis

Root Cause Analysis

Process Improvement

Data Reporting

Customer Focus

Collaboration

Planning and Organizing

Technical

Education

High School or GED

Bachelor’s Degree preferred

Tools

SQL

HTML

SOQL

JSON

Job description

Coca-Cola Bottlers’ Sales & Service, LLC is seeking a Data Specialist to analyze large datasets, generate actionable insights, and support cross-functional teams in improving customer experience and operational efficiency. The role involves managing data-driven projects, documenting procedures, and coordinating with internal and external partners.

Responsibilities include warranty-related data management, IoT-connected equipment monitoring, and contributing to uptime and data quality