Data Insights Analyst II (Customer Experience/Operations)

Care.com; Dallas (TX); Hybrid; USD 82,000 - 102,000; Full time

Job summary

A leading tech company is seeking a Data Insights Analyst II to harness data analytics for actionable insights. Located in Dallas, this hybrid role involves collaboration with various teams to solve complex business challenges, offering a competitive salary and comprehensive benefits.

Benefits

Health Insurance

401K Employer Matching

Paid Time Off

Annual Bonuses

Qualifications

• 2+ years of experience in business intelligence or data analyst role.
• Expert in SQL skills with experience in Snowflake or MySQL.
• Proven data analysis and visualization skills.

Responsibilities

• Assist Customer Experience and Operations with data-driven strategies.
• Analyze data for backup care fulfillment and caregiver quality.
• Develop advanced metrics and dashboards for reporting.

Skills

SQL

Data Analysis

Data Visualization

Tools

Tableau

Domo

PowerBI

Looker

Job description

Data Insights Analyst II (Customer Experience/Operations)

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Data Insights Analyst II (Customer Experience/Operations)

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About Care.com

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

About Care.com

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

Position Overview

Care.com is looking for a Data Insights Analyst II to join the Analytics & Data Insights team. The ideal candidate will possess a strong interest in understanding the Enterprise business and be able to leverage data, technology, and analytics to generate actionable insights that support critical business decisions.

Work Environment: Hybrid (Onsite - Monday, Wednesday & Thursday) | Office Location: Dallas Texas - 2801 North Central Expressway

What You’ll Do

• Assist Customer Experience and Operations teams in tackling intricate business challenges. Formulate data-driven strategies and convey key findings through compelling narratives to both technical and non-technical stakeholders.
• Work with the Enterprise Network Operations team to analyze backup care fulfillment, as well as caregiver availability, quality and supply.
• Partner with the Enterprise Servicing Operations team to improve internal reporting and processes including representative productivity and phone/email/chat performance.
• Collaborate with Enterprise Voice of the Customer stakeholders to accurately calculate and communicate user surveys and comments.
• Advise Enterprise Trust & Safety team on background checks and vetting.
• Take ownership, from definition to reporting, of metrics related to the functional area that you support
• Develop advanced metrics and visuals, by collecting and integrating data from various sources, including web analytics tools and internal databases
• Be a Care data guru - be the point of contact for all data questions and insights
  
  

Who You Are

• 2+ years of professional experience in a business intelligence analyst and/or data analyst position
• Expert SQL skills are required (Snowflake, Mysql)
• Proven ability in data analysis, structuring, transforming, and visualization is required, with a strong preference for Tableau. Experience with Domo, PowerBI, or Looker will also be considered.
• Experience measuring the impact of products and/or marketing initiatives on conversion and revenue
• Experience Influencing product and marketing teams to make data-driven decisions
• Take initiative in solving business questions that data could potentially answer by producing top-down data-driven solutions to address them
• Strong product development mindset and focus on actionable analytics: e.g., Ability to surface signals in our data and work with Product/Engineering to transform these into concrete tests
• Experience building comprehensive dashboards
• Experience completing exploratory deep dives into data to find ways to optimize the customer experience
• Experience using relational databases and big data via writing performant queries in SQL against large datasets in various environments
• Experience crafting and presenting complex business case studies
• Ability to work independently with high-level direction
• Willingness to proactively engage with partners across many disciplines
• Consistent ability to produce quality, accurate and highly detailed work product
• Experience with Amplitude, a plus
• Be a creative, global thinker & team player
• Statistical knowledge and modeling, a plus
  
  

Company Overview

Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home. Designed to meet the evolving needs of today’s families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Care.com is an IAC company (NASDAQ: IAC).

Salary Range: $82,000 to $102,000.

The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Consumer Services

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