Data Insights Analyst, Customer Experience

Georgia Power Company; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Georgia Power seeks a Data Analytics Analyst to transform customer, operational, program and market data into actionable insights for the Customer Experience organization. You will partner with data scientists and cross-functional teams to develop analytics solutions, measure performance, and enable self-service analytics for leaders.

The role emphasizes translating complex data into practical findings, building dashboards and reports, and communicating results to technical and non-technical

Qualifications

• Bachelor’s degree in Engineering, Analytics, Data Science, Statistics, CS, Mathematics, Econometrics, Economics or related field.
• Master’s degree or above preferred.
• 4+ years in BI, data analytics, data management or related field delivering analytics solutions.
• Hands-on with SQL, Power BI, Python, R, or SAS; data modeling and dashboard development experience.
• Cloud data/analytics platforms like Databricks, Azure, or GCP preferred.
• Statistics, performance measurement, forecasting, segmentation, predictive analytics understood.
• Familiarity with AI-enabled analytics, conversational analytics, and responsible AI usage.
• Strong business acumen and ability to connect data to customer/operational goals.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Translate analytics needs into clear analytical approaches and deliverables.
• Analyze customer, operational, voice-of-customer, program enrollment, demographic and market data to identify trends and opportunities.
• Develop dashboards, scorecards, reporting, segmentation and ad-hoc analyses.
• Collaborate with data scientists and analytics partners end-to-end from question to implementation.
• Validate data, analytic logic, outputs; document methods and maintain governance.
• Develop AI-enabled analytics capabilities and self-service analytics like dashboards and natural-language querying.
• Communicate findings to leadership with concise presentations and dashboards.
• Engage in cross-functional analytics initiatives with Technology, Customer Experience, Marketing and partners.
• Manage assigned work with accuracy and proactive risk identification.

Skills

SQL

Power BI

Python

R

SAS

Databricks

Azure

GCP

Statistical methods

Forecasting

AI-enabled analytics

Data storytelling

Education

Bachelor’s degree in Engineering/Analytics/Data Science/Statistics/CS/Math/Econometrics/Economics/Business Admin

Master’s degree preferred

Tools

SQL

Power BI

Python

R

SAS

Databricks

Azure

GCP

Job description

Georgia Power seeks a Data Analytics Analyst to transform customer, operational, program and market data into actionable insights for the Customer Experience organization. You will partner with data scientists and cross-functional teams to develop analytics solutions, measure performance, and enable self-service analytics for leaders.

The role emphasizes translating complex data into practical findings, building dashboards and reports, and communicating results to technical and non-technical