CX Data, Analytics & AI Engagement Lead

Georgia Power Company; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Georgia Power is seeking a Business Engagement Manager to lead strategic data, analytics, and AI initiatives for Customer Experience. You will bridge technical and business units, shape automation frameworks, and partner with data platform teams to deliver value across CX processes.

The role requires strong leadership, analytical skills, and a customer-centric mindset, with experience in enterprise environments and preference for utility industry familiarity.

Qualifications

• 6+ years in an enterprise context, CX/CS or Sales exposure preferred.
• Translate client needs and data into valuable digital solutions.
• Hands-on data analytics, AI, and automation concepts.

Responsibilities

• Lead cross-functional teams to identify CX pain points and map data/AI solutions to business goals.
• Oversee integration of analytics/AI into existing CX processes with internal partners and vendors.
• Provide strategic/tactical support to major analytics initiatives and ensure CX interests are represented.
• Drive process automation/enhancement and ensure measurable value for internal and external customers.
• Collaborate with internal analytics teams to meet cloud data product needs and enable analytics goals.
• Communicate progress and updates to executives and stakeholders.

Skills

Enterprise Experience

Analytics & AI

Leadership

Communication

Customer Focus

Cross-functional

Education

Bachelor’s Degree

Master’s Degree preferred

Job description

Georgia Power is seeking a Business Engagement Manager to lead strategic data, analytics, and AI initiatives for Customer Experience. You will bridge technical and business units, shape automation frameworks, and partner with data platform teams to deliver value across CX processes.

The role requires strong leadership, analytical skills, and a customer-centric mindset, with experience in enterprise environments and preference for utility industry familiarity.