Data Analytics Analyst: Actionable CX Insights

Southern Company; Atlanta (GA); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Georgia Power is seeking a Data Analytics Analyst to transform customer, operational, program, and market data into actionable insights that inform decisions across the Customer Experience organization. You will partner with data scientists and business leaders to create analytics solutions, enable self-service analytics, and communicate findings clearly to technical and non-technical audiences.

In this role, you will build dashboards, measure performance, and support data governance while

Formación

• Bachelor’s degree in a quantitative field is required.
• Master’s degree or higher preferred.
• 4+ years in BI, data analytics, data management, or related field.

Responsabilidades

• Translate data needs into analytical approaches and deliverables.
• Analyze customer, operational, and market data to identify trends and risks.
• Develop and maintain dashboards, scorecards, and recurring reporting.

Conocimientos

SQL

Power BI

Python

R

SAS

Data modeling

Dashboard development

Data storytelling

Cross-functional collaboration

Stakeholder engagement

Educación

Bachelor’s Degree in Engineering/Analytics/CS/Math/Econometrics/Economics/Business Admin

Master’s Degree or above (preferred)

Herramientas

Databricks

Azure

GCP

Oracle customer information systems

Descripción del empleo

Georgia Power is seeking a Data Analytics Analyst to transform customer, operational, program, and market data into actionable insights that inform decisions across the Customer Experience organization. You will partner with data scientists and business leaders to create analytics solutions, enable self-service analytics, and communicate findings clearly to technical and non-technical audiences.

In this role, you will build dashboards, measure performance, and support data governance while