Data Improvement Specialist

Heading-Home-Inc.-1; Boston (MA); On-site; USD 38,000 - 43,000; Full time

Job summary

Heading Home, Inc. seeks a Data Improvement Specialist to oversee daily data compliance for HMIS and Salesforce across its programs in Eastern Massachusetts.

You will ensure data accuracy, support data entry, and coordinate reporting for pledges, donations, and program metrics. You will work with the Senior Director of Development to post timely donations, manage donor information, and produce reports for internal teams, events, and leadership.

Qualifications

• Bachelor’s Degree.
• 2+ years of information systems experience.
• Salesforce Case Management experience preferred.
• MS Excel with advanced formulas/macros.
• Microsoft Office (PowerPoint) proficiency.
• Excellent attention to detail and time management.
• Independent, proactive, and able to work in a fast-paced environment.
• Strong interpersonal and written/verbal communication skills.
• Ability to convey detailed information clearly in writing and speech.
• Leadership and collaboration across departments.
• Ability to define problems, gather data, and draw conclusions.
• Ability to create data visualizations.
• Ability to relate to people from diverse backgrounds.
• Prior nonprofit/Human Services experience preferred.

Responsibilities

• Track and report data accuracy and completeness for HUD/EOHLC requirements.
• Meet with program staff to refine data collection and program needs.
• Provide HMIS/Salesforce data entry support in person or remote sessions.
• Identify data issues and coordinate training with staff.
• Create standardized training materials for data elements and HMIS/Salesforce use.
• Support data entry/helpdesk for HMIS/Salesforce as needed across locations.
• Facilitate training workshops as needed.
• Maintain knowledge of HUD HMIS Data Standards and EOHC Data Dictionary.
• Attend meetings with Senior Director of Data and Analytics or designee.
• Manage donation data entry, gift reporting, pledges, and donor records.
• Become subject matter expert in Blackbaud Raiser's Edge/NXT.
• Support event sponsors with invitations, invoices, and tracking.
• Produce post-event summaries and ROI analyses.
• Collaborate on audits and research projects with senior leadership.
• Perform other duties as assigned.

Skills

Bachelor’s Degree

Two years experience

Salesforce

CRM databases

Excel

Microsoft Office

Attention to detail

Time management

Interpersonal skills

Communication

Leadership

Problem solving

Data visualization

Confidentiality

Non-Profit Experience

Human Services

Education

4 Year Degree

Tools

Salesforce

Blackbaud Raiser's Edge

HMIS (ETO, Clarity, VESTA)

Job description

• Location 186 Massachusetts Ave,Boston, MA, 02115,United States
• Base Pay $27.88 - $30.89 / Hour
• Job Category Data
• Employee Type FT Non-Exempt
• Required Degree 4 Year Degree
• Manage Others No

Heading Home's mission is to end homelessness in Eastern Massachusetts by providing a supportedpathwaytoself-sufficiencythatbeginswithahome,togetherwithcritical services such as life skills, financial literacy, and job training.

Foundedin1974,HeadingHomeisaleadingproviderofhousingandsupportservices for extremely low-income individuals and families currently or formerly experiencing homelessness in Greater Boston. For nearly 50 years, we have successfully helped thousands of people end their homelessness.

As an agency, our services are diverse; we provide emergency, transitional, and permanenthousing,andsupportservices,toextremelylow-incomeindividualsand families currently or formerly experiencing homelessness.

We are proud to share that for 21 years running, Heading Home's permanent housing retentionrateshavebeen90%+.Lastyear,98%ofHeadingHomeclientsremained housed after one year.

JobTitle: DataImprovement Specialist

PositionType: Non-exempt;full- time

Hourly Rate: $27.88 - $30.89

Overview:

Oversee the day-to-day compliance and training of Heading Home’s Family Shelter and Supportive HousingprogramsutilizingETO,ClarityandVESTAHomelessManagement Information Systems (HMIS) and Heading Home’s Salesforce case management software.The Data Improvement Specialist will act as a liaison within the organization to facilitate data entry and ensure accuracy, quality control and compliance for all aspects of HMIS and other applicable software.

The Data Improvement Specialist will work with the Senior Director of Development to ensure timely and accurate posting and reporting of pledges and donations. Support events with pre-and-post reporting.

Responsibilities:

Program Data

• Track and report accuracy and completeness of HUD and EOHLC-required dataelementsandinternaldatarequirementsthroughcannedandcustom reporting
• Meetwithprogramstafftoaddresscurrentdatacollectionprotocolsandprogram requirements
• Provide technical and data entry support for HMIS and Salesforce in-person or viaphone,emailandremoteaccesssessionsforalllocationswithintheEastern Massachusetts area
• Identifytrendsindataerrorsandinconsistenceswithprogramstafffortraining purposes
• Preparestandardizedtrainingmaterialsondataelements,dataentryandtheuse of HMIS and Salesforce
• Facilitatedataentry,HMISandSalesforcehelpdeskwithprogramstaffonan as-needed basis
• Facilitatetrainingworkshopsonanas-needed basis
• MaintainknowledgeofHUD’sHMISDataStandardsandEOHLC’sData Dictionary and any changes to required data collection efforts
• AttendEOHLCandlocalContinuumofCaremeetingswiththeSeniorDirectorof Data and Analytics (or as their designee)

Development Data

• Manage Heading Home’s donation entry process: processing gifts daily, creating gift reports, managing pledges, maintaining donation pages, managing peer-to-peer fundraising pages and third-party processors, and working closely with the Sr. Director to provide the Finance team information to reconcile monthly revenue totals
• Become a subject matter expert on our constituent database (Blackbaud’s Raiser’s Edge/NXT), improving donor engagement by conducting and entering research, maintaining constituent records, and identifying prospects
• Support event sponsors by overseeing event invitations, sending invoices/pledge reminders, and tracking stewardship activities
• Produce post-event summaries reporting event statistics, measuring efficacy, comparing year-over-year outcomes, and assessing ROI
• CollaboratewiththeSeniorDirectorofDataandOperationalPlanningtodesign and conduct audits and various research projects
• Performotherdutiesas assigned.

Heading Home, Inc. is an Equal Employment Opportunity (EEO) employer and welcomesallqualifiedapplicants.Applicantswillreceivefairandimpartialconsideration without regard to race,sex, color, national origin, age,disability, veteran status,genetic data,genderidentity,sexualorientation,religionorotherlegallyprotectedstatus,orany other classification protected by federal, state, or local law.

Cubiclespacewithinlargeofficebuilding;prolongedsittingatadeskandworkingona computer.

Requirements

Qualifications :(education,yearsofexperience,knowledgebase, skills)

• Bachelor’s Degree
• Atleast2yearsofexperienceand/orworkingknowledgeofInformation Systems required
• PriorexperienceofSalesforceCaseManagementSoftwarepreferredbut not required; prior experience working with development/CRM databases; knowledge of Blackbaud’s Raiser’s Edge a plus
• AdvanceduserofMSExcelincludingintermediateandadvancedformulasand macros
• ProficiencyinallotherMicrosoftOfficeproducts(e.g. PowerPoint)
• Impeccable attention to detail and exceptional time management, ability to manage multiple tasks, define and set priorities, and problem-solve
• Proven initiator with the ability to work independently in a fast-paced environment
• Excellent interpersonal skills and ability to interact professionally with individuals at all levels of the organization
• Ability to maintain confidentiality of client and donor information
• Abilitytoconveydetailedinformation,instructionsandideasaccuratelyinwriting and verbally to a wide range of colleagues with varying degrees of
• Leadership skillswith the abilityto respondappropriatelyto varioussituations, makesounddecisionsandassistfellowteammembers,includingmembersof other departments
• Abilitytodefineproblems,collectdataandinformation,establishfactsanddraw valid conclusions and/or interpret basic trends
• Abilityto createdata visualizations
• Mustbeabletorelatetopersonsofdiversebackgroundsandfunctioning levels
• PriorexperienceataHumanServicesAgencyorNon-Profitpreferredbut not required