Data Facilitator/Customer Service Analyst

TEKsystems; Atlanta (GA); Remote; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA

Job summary

TEKsystems seeks a Data Facilitator / Customer Service Support Analyst to support public health data platform operations and user needs. You will be the main contact for Data Hub users, help with onboarding, provisioning, access management, and ticket resolution.

The role emphasizes data coordination, stakeholder communication, and collaboration, with preference for MPH/public health backgrounds and data analytics focus. This contractor-to-hire position is remote-based in the Atlanta area.

Qualifications

• Bachelor's degree required; MPH/Public Health/Health Informatics/Data Analytics background preferred.
• 1+ years of customer support, user support, or coordinator experience.
• Experience with ticketing systems (JIRA, Dynamics, ServiceNow, etc.).
• Experience supporting data users or research stakeholders.
• Strong written and verbal communication; SharePoint, Teams, and MS Office experience.

Responsibilities

• Serve as primary contact for Data Hub users, assisting onboarding, provisioning, and access management.
• Resolve tickets and coordinate data-related activities with stakeholders.
• Coordinate data activities and maintain effective communication with users and teams.

Skills

customer support

ticket management

Public health or MPH

data management

Communication Skills

health informatics

SharePoint

User Access Management

JIRA / Microsoft Dynamics

Databricks / Power BI

Education

Bachelor's degree

MPH

Tools

SharePoint

Teams

Microsoft Office

Job description

Description

Seeking a Data Facilitator / Customer Service Support Analyst to support public health data platform operations and user support activities. This individual will serve as a primary point of contact for Data Hub users, assist with onboarding, user provisioning, access management, ticket resolution, data coordination, and stakeholder communication. The ideal candidate has a Public Health, MPH, Health Informatics, or Data Analytics background and enjoys supporting users while working in a collaborative, mission-driven environment. Preference will be given to newly graduated MPH candidates or public health professionals with a data analysis focus.

Skills

• customer support
• ticket management
• Public health or MPH
• data management
• Communication Skills
• health informatics
• SharePoint
• User Access Management
• JIRA / Microsoft Dynamics
• Databricks / Power BI

Top Skills Details

• customer support
• ticket management
• Public health or MPH
• data management
• Communication Skills

Additional Skills & Qualifications

Bachelor's degree required MPH, Public Health, Health Informatics, Healthcare Administration, or Data Analytics background preferred 1+ years of customer support, user support, or coordinator experience Experience with ticketing systems (JIRA, Dynamics, ServiceNow, etc.) Experience supporting data users or research stakeholders Strong written and verbal communication skills SharePoint, Teams, and Microsoft Office experience Ability to obtain a Public Trust clearance

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $25.00 - $32.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Atlanta, GA.

Application Deadline

This position is anticipated to close on Nov 27, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.