Data Entry Specialist

Soni; Nashville (TN); On-site; USD 34,000 - 36,000; Full time

Job summary

Soni in Nashville, TN seeks a detail-oriented Data Entry & Customer Support Specialist to assist with the transition to a new credit card processing system. You will contact customers, gather and verify information, and enter data into the new system.

Strong communication, accuracy, and discretion are essential, with responsibilities including updating spreadsheets and providing courteous email and phone support throughout the transition.

Qualifications

• Experience in data entry, admin support, or customer service preferred.
• Strong written and verbal communication skills.
• Professional telephone and email etiquette.
• Proficiency in Excel, spreadsheets, email, and basic computer applications.
• Excellent attention to detail and accuracy.
• Ability to handle confidential information with discretion.
• Strong organizational and time-management skills.

Responsibilities

• Contact customers to request and obtain information needed for the transition to the new credit card system.
• Reach out to customers via phone and email communications.
• Respond to customer questions with professional, courteous assistance.
• Review, verify, and manually enter customer information into the new system.
• Maintain and update spreadsheets to track outreach and completion status.
• Ensure all customer records are accurate and up to date.
• Maintain confidentiality and security of sensitive information.
• Organize and maintain electronic records and documentation.
• Assist with additional administrative and data-entry tasks during the transition.

Skills

Data entry

Customer service

Microsoft Excel

Attention to detail

Discretion

Tools

Microsoft Excel

Job description

We are seeking a detail-oriented and dependable Data Entry & Customer Support Specialist to assist with the transition to a new credit card processing system. This individual will be responsible for contacting customers, gathering and verifying information, communicating through email, updating spreadsheets, and manually entering customer information into the new system.

The ideal candidate will have strong customer service and communication skills, excellent attention to detail, and the ability to handle confidential customer information with professionalism and discretion. Accuracy, organization, and reliability are essential for success in this role.

Key Responsibilities

• Contact customers to request and obtain information needed for the transition to the new credit card system.
• Conduct customer outreach through phone calls and email communications.
• Respond to customer questions and provide professional, courteous assistance.
• Review, verify, and manually enter customer information into the new credit card system.
• Maintain and update spreadsheets to track customer information, outreach efforts, and completion status.
• Ensure all customer records are accurate, complete, and up to date.
• Follow up with customers as needed to obtain missing or incomplete information.Maintain the confidentiality and security of sensitive customer and financial information.
• Organize and maintain electronic records and documentation.
• Assist with additional administrative and data entry tasks as needed throughout the transition process.

Qualifications & Skills

• Previous experience in data entry, administrative support, or customer service preferred.
• Strong written and verbal communication skills.
• Professional and courteous telephone and email etiquette.
• Proficiency in Microsoft Excel, spreadsheets, email, and basic computer applications.
• Excellent attention to detail and a high level of accuracy.
• Ability to manage confidential and sensitive customer information.
• Strong organizational and time-management skills.

Compensation: $25-26/hr

Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.