Data Entry Representative ($23/hour)

Response Monitoring Services, Inc.; City of Syracuse, Northern (NY, KY); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid vacation

Overtime opportunities

Hiring bonus

Job summary

Rapid Response Monitoring is seeking a Data Entry Representative to join our on-site Syracuse, NY team. You will handle inbound client inquiries via phone, email, and fax, triage questions, and input contract information in our database to ensure accurate records.

The ideal candidate has high attention to detail, strong customer service, basic computer and typing skills, and the ability to work efficiently on the phone. We offer training, benefits, and opportunities for advancement.

Qualifications

• High School diploma required; Associate's or military experience preferred.
• Attention to detail and ability to stay focused on tasks.
• Basic computer and typing skills.
• Strong written and verbal communication, especially on the phone.
• May require screening to obtain DoD security clearance.
• Drug screen and background check required.
• Data entry experience preferred.

Responsibilities

• Receive inquiries from clients via phone, email, and fax.
• Triage and field questions from clients.
• Input contract information in our database.
• Process client account transfers and verify changes.
• Ensure all client entries adhere to regulations.
• Provide teammates with proofreading, scanning, and mailing support.

Skills

Attention to detail

Customer service

Phone communication

Typing speed

Data entry

Security clearance process

Basic computer skills

Education

High School diploma

Associate degree preferred

Tools

Database software

Microsoft Excel

Job description

You are supported every step of the way with focused training, a collaborative team-based environment, and approachable leaders.

Community

Get Involved

We are active members of the community. We volunteer for causes we care about and sponsor local organizations and events.

Support

#TeamRapid

More than just a job –
become a member of the team, build relationships, and achieve together.

Our Mission

Every day we provide peace of mind,
secure our customer’s communities,
and protect lives and property.

We offer extensive medical, dental,
vision, life insurance, gym
memberships, and much more!

Meet your goals with our 401k match,
credit union membership, paid vacation,
and opportunities for overtime.

Grow with us.
92% of senior leadership started
in an entry level role.

Enjoy pizza Fridays, event ticket
giveaways, reward programs,
and an ultra-modern campus.

We serve a growing market that
is rapidly expanding as the world
becomes even more connected.

Founded in Syracuse, NY in 1992, we are now serving the industry from multi-redundant Command Centers in Syracuse and Corona, CA, as well as from a Customer Care Center in Henderson, NV. We are a critical response security company focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Location:
This position is 100% in-office and reports to our facility on site in Syracuse, NY.

Hours:
Morning and Evening

Role Summary:
As a Data Entry Representative at Rapid Response Monitoring, you will work alongside caring people while crafting custom solutions for the service providers we monitor for to help them protect their customer’s property and their families. Rapid Response Monitoring is the industry leader because of our amazing customer service and our willingness to customize anything. That’s where you come in! See the “Responsibilities” section below to learn more.

The ideal candidate will have exceptional attention to detail, the ability to provide quality customer service, think on their feet, and be friendly but efficient on the phone.

Salary Range:

• $23.00 per hour
• Second Shift, Third Shift, & Weekend Shift Differentials
• Full-time: $500 hiring bonus after 6 months of employment!

Start dates Available:
Start your 4-week training on one of the dates below:

• October 5, 2026 (2:30pm - 11:00pm)
• October 26, 2026 (8:00am - 4:30pm)

Responsibilities Include:

• Receive inquiries from clients via phone, email, and fax
• Triage and field questions from clients
• Input contract information in our database
• Implement client account transfers and verify changes
• Ensure all client account entries adhere to jurisdictional regulations
• Provide team members with proofreading, scanning, mailing, and other administrative support

Summary: Each day, you’ll report to your shift on-site at our Syracuse, NY location in Franklin Square. You will receive inbound calls from clients with inquiries, as well as faxes and emails from our queue system. You will triage those inquiries and help in any way you can. The request may be as simple as an address change, or it may be more complex like a change to a contract. At all times, you are working within our Data Entry Team to make sure the clients’ needs are met with accuracy and efficiency.

Qualifications:

• High School diploma required, Associate’s or equivalent military experience preferred
• Attention to detail, with an ability to stay focused on assigned tasks
• Basic computer and typing skills
• Good communication - written and verbal, particularly on the phone
• Many of our positions require an extra level of screening to obtain Department of Defense security clearance
• Successfully clear drug screen and background check to meet industry and security licensing requirements
• Data Entry experience is preferred.

What awaits you at Rapid Response:

• Annual salary increases and performance bonuses
• Medical, Dental, Vision, and 401k
• Paid vacation and sick time
• Wellness program and wellness days off
• Internal advancement opportunities
• The opportunity to make an impact on communities across the country every day

About Us:
Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Additional Information:
Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.