Data Entry Operator II

Coastal Management Solutions; Millington (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Coastal Management Solutions is seeking a Data Entry Operator II to support Navy Personnel Command records management, document processing, administrative operations, and customer service tasks. This role emphasizes accuracy, data integrity, and secure handling of sensitive information.

You will contribute to government records systems, perform data entry, and support operations with a focus on quality control and responsive service to stakeholders.

Qualifications

• High School Diploma or GED.
• 2+ years data entry/records management experience.
• Proficiency with Word, Excel, Outlook, Teams.
• Attention to detail and high accuracy.
• Strong organizational and time-management skills.
• Ability to handle sensitive information.
• Excellent written and verbal communication.
• Ability to work independently or in a team.
• Ability to obtain and maintain favorable government security clearance.

Responsibilities

• Enter, update, verify, and maintain personnel data in government systems.
• Process customer requests and administrative corrections.
• Review documents for completeness and accuracy.
• Create and update electronic and physical personnel records.
• Respond to inquiries and assist with records retrieval.
• Maintain logs and tracking systems.
• Protect PII and sensitive information per regulations.
• Support reporting and metrics generation.

Skills

Data entry

Attention to detail

Organizational skills

Communication skills

Teamwork

Security awareness

Education

High School Diploma or GED

Tools

Microsoft Office Suite (Word, Excel, Outlook, Teams)

Job description

Millington, Tennessee | Full-Time Contract Position

Position Overview

Coastal Management Solutions is seeking qualified candidates for the position of Data Entry

Operator II to support Navy Personnel Command personnel records management, document

processing, administrative operations, and customer service functions. This position plays a

critical role in maintaining the accuracy, integrity, and security of military personnel records

while supporting enterprise personnel systems and records management programs.

Key Responsibilities

Data Entry & Records Processing

• Enter, update, verify, and maintain personnel and administrative data within government databases and systems.
• Process customer service requests, personnel transactions, record requests, and administrative corrections.
• Review documents for completeness, accuracy, and compliance with established procedures.
• Create, maintain, and update electronic and physical personnel records.
• Process incoming and outgoing correspondence, records requests, and administrative documentation
• Assist Analyst with generating metric reports using number collected
• Peer to Peer Training when necessary

Document Management & Quality Control

• Scan, index, digitize, and electronically archive personnel records and supporting documents.
• Validate metadata and document information to ensure accuracy and proper classification.
• Perform quality control reviews to identify and correct discrepancies, duplicate records, and
• Verify document integrity and ensure compliance with records management standards and
• Protect Personally Identifiable Information (PII) and sensitive information in accordance with applicable regulations.

Administrative & Customer Support

• Provide customer service support to military members, veterans, Navy organizations, and authorized third parties.
• Maintain logs, reports, databases, and tracking systems.
• Respond to inquiries and assist with records retrieval and distribution activities.
• Support functional mailboxes, ticketing systems, and administrative workflows.
• Prepare reports, status updates, meeting minutes, and other administrative documentation.

Operational Support

• Assist with inventory tracking, supply management, and records storage activities.
• Follow and maintain Standard Operating Procedures (SOPs) and work instructions.
• Support continuity of operations activities and other mission support requirements as assigned.
• Collaborate with government personnel and team members to resolve operational issues and
• Assisting Analyst with additional tasking and operational requirements when necessary

Required Qualifications

• High School Diploma or GED.
• Two (2) or more years of experience in data entry, administrative support, records management, document processing, or related fields.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, and Teams).
• Strong attention to detail and ability to maintain a high level of accuracy.
• Excellent organizational, time management, and problem-solving skills.
• Ability to handle sensitive and confidential information.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Must possess or be able to obtain and maintain a favorable government security clearance

Preferred Qualifications

• Experience supporting military, government, or personnel administration programs.
• Experience with records management systems, document imaging, scanning operations, or
• Familiarity with Salesforce, SharePoint, or customer relationship management (CRM) systems.
• Knowledge of Privacy Act requirements and records management procedures.

Coastal Management Solutions is an Equal Opportunity Employer and is committed to fostering a diverse, inclusive, and respectful workplace. Employment decisions are made without regard to any status protected by applicable federal, state, or local law.

Qualified candidates are encouraged to apply.