Data Entry Clerk - CRC

City of Texarkana; Texarkana (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Texarkana is seeking a Records Technician to support Central Records and Communications. Responsibilities include maintaining police records, entering and validating data in NCIC/ACIC/TCIC systems, and ensuring warrants and reports are properly filed and retrievable.

Ideal candidates will have a high school diploma or GED, at least one year of data entry experience, strong English communication, basic arithmetic, and the ability to handle confidential information under pressure.

Qualifications

• High school diploma or GED required.
• Minimum of one year data entry experience.
• Ability to pass background check and drug test.

Responsibilities

• Maintain accurate police records in various databases.
• Operate NCIC/ACIC/TCIC systems for data entry and validation.
• Enter, activate, and recall warrants and forward to courts as requested.
• Perform quality control on CJIS data.
• Scan documents and verify accuracy.
• Process and inspect police reports per guidelines.
• Attend required training and travel as needed.
• Provide front window support during breaks and time off.
• Travel to off-site storage to retrieve reports.

Skills

English communication

Office procedures

Basic arithmetic

Filing systems

Computer operations

Customer service

Money handling

Confidentiality

Stress management

ACIC/TCIC certification

Typing 35 wpm

Education

High school diploma or GED

Job description

GENERAL PURPOSE

Assists in the management and quality of the information entered into the Records Management System and NCIC, providing administrative support and assisting in the administration of the standard operating policies and procedures of Central Records and Communications.

SUPERVISION RECEIVED

Works under the direct supervision of the Law Enforcement Records Manager and broad supervision of the Central Records and Communications Manager.

SUPERVISION EXERCISED

None.

SAFETY SENSITIVE DESIGNATION

This position is designed as a safety sensitive position and is subject to random drug screening.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs a variety of tasks associated with maintaining accurate police records in various databases.

Operates the NCIC/ACIC/TCIC computer programs regarding the entering, modifying, removing, and validating the information submitted by our agencies.

Enters, activates and recalls warrants in the in-house databases; files and pulls warrants to send back to appropriate courts as requested.

Performs quality control checks on information entered by jail and law enforcement personnel and updates or corrects CJIS arrest information as needed.

Scan documents into in-house databases and serves as a second party verification on all scanned documents to ensure accuracy.

Processes and inspects police reports for accurate and complete information in accordance with relevant statutory guidelines, internal policies and the FBI's Uniform Crime Reporting program.

Manage multiple tasks, assignments, and projects simultaneously while under strict deadlines.

Attend workshops/seminars or other required training applicable to the job requirements that may involve overnight travel.

Cross-train in other areas as assigned.

Provide basic front window support for the CRC Customer Service Specialist during rest breaks, lunches, and approved time off.

Must arrive at work on time and must maintain a regular and reliable level of attendance.

Travel to nearby off-site storage facilities to retrieve reports as needed using department vehicle.

PERIPHERAL DUTIES

Performs other duties as required and assigned by the Law Enforcement Records Manager and/or the Central Records & Communications Manager.

DESIRED MINIMUM QUALIFICATIONS

Education and Experience:

1. Graduation from a high school or GED equivalent.
2. Minimum of one (1) year experience in data entry.

Necessary Knowledge, Skills, and Abilities:

1. Ability to communicate effectively in the English language with regards to spelling and punctuation.
2. Knowledge of modern office practices, procedures, equipment, and standard clerical techniques.
3. Knowledge of basic arithmetic
4. Ability to maintain various types of filing systems, transfer information accurately by telephone, in writing, and in person.
5. Ability to learn and utilize computer operations.
6. Ability to tactfully handle potentially rude and/or irate citizens.

1. Ability to handle large sums of money with accuracy and competence
2. Ability to adhere to strict confidentiality regarding all aspects of the job.
3. Ability to perform competently under stress when confronted with multi-tasking, high priority situations and distractions.
4. Ability to be certified as an ACIC and TCIC operator.
5. Ability to type thirty-five (35) wpm with a high degree of accuracy preferred.

SPECIAL REQUIREMENTS

Must be prepared to work shift work, weekends, holidays, overtime, and be prepared for occasional changes in shifts and days off.

A valid driver's license.

Applicant must be able to pass a rigid background investigation and drug test.

TOOLS AND EQUIPMENT USED

Operates standard office equipment including but not limited to, desktop computer, multi-line telephone, shredder, copier/facsimile/printer, desktop scanner.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee must occasionally lift and/or move up to 40 pounds.

While performing the duties of this job, the employee is frequently required to sit and be capable of moving about the workplace.

The employee is frequently required to speak, especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

The employee is frequently required to be able to hear average or normal conservation, hear phones ringing and/or buzzer for front window and receive ordinary information.

The employee is frequently required to complete repetitive motions including using the wrists, hands, and/or fingers. Requires repetitive stooping, kneeling, or crouching.

The employee is required to have average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.

The employee is required to have finger dexterity using primarily just the fingers to make small movements such as typing, picking up small objects, pinching fingers together, feel objects and tools, or controls.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet. Works in a confined area.