Criminal Justice Data Entry Clerk (Teletype Specialist)

Manatee County Sheriff's Office; Bradenton (FL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Null

Job summary

The Manatee County Sheriff's Office in Gainesville, FL is seeking a civilian clerk to handle clerical and customer service duties, including timely data-entry and dissemination of sensitive criminal justice information such as missing persons, injunctions, and criminal history checks for FCIC/NCIC compliance.

The role requires accuracy, ability to retrieve information from multiple computer systems, and working 24/7 with rotating shifts. A high school diploma and 35 WPM typing are required.

Qualifications

• Review documents for accuracy, completeness and compliance.
• Enter and retrieve information from computer systems in a timely manner.
• Must obtain FCIC/NCIC certification within six months.

Responsibilities

• Provide information and services to the public in person, by phone or other means.
• Prepare and maintain written correspondence as required.
• Perform routine data entry and retrieval across systems.
• Maintain logs and records of office files, libraries, and inventories.
• Assist law enforcement with information requests as needed.

Skills

Typing 35 WPM

NCIC/FCIC knowledge

Data entry

Customer service

Education

High school diploma or GED

Tools

FCIC/NCIC systems

Two-way radio

Job description

This is a civilian position providing clerical and customer service duties to include timely data-entry and dissemination of sensitive criminal justice information such as missing persons, stolen vehicles, injunctions, criminal history checks, etc.. Clerks work closely with law enforcement deputies, detectives and other agencies via the radio and/or phone and are responsible for accurate tracking, validating and cancellation of Florida/National Crime Information Center (FCIC/NCIC) records as necessary. MUST BE WILLING AND ABLE TO WORK NIGHTS, WEEKENDS, HOLIDAYS AND ROTATING SHIFTS.

• Ability to review documents for accuracy, completeness and compliance.
• Ability to accurately enter and/or retrieve information from various computer systems and/or programs in a timely manner.
• Ability to prioritize work.
• Knowledge of the geography of the county and its road network.
• Knowledge of dispatch codes and signals used to respond to emergency and non-emergency service.
• Knowledge of FCIC/NCIC rules and regulations, codes and query forms.
• Skill in the use of computers, two-way radio communications and various other equipment used to perform daily functions of position.
• Checks jurisdictional boundaries and notifies other agencies when a call is within their boundaries. Provides assistance as requested.
• Responds to inquiries from law enforcement personnel for information on tag numbers, warrants, and other miscellaneous inquiries. Makes phone calls as needed.
• Maintains logs in accordance with state regulations and agency policies.
• Must be Full NCIC/FCIC certified or must obtain certification within six (6) months of appointment.
• This is a 24/7 operation. Employee must be able to work flexible hours/schedules.

PHYSICAL ABILITIES

• Required to speak and hear clearly. Often required to sit and use hands and fingers, to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb stairs or balance, and to stoop, kneel, crouch or crawl.
• Requires close vision.

• Provides information, assistance, and services to the general public, employees, and others in person, by telephone or by other forms of communication.
• Prepares and maintains written correspondence as required.
• Performs routine computer-related duties including data entry and retrieval.
• Performs routine clerical, scanning, and filing duties.
• Maintains accurate records of office files, libraries, and inventory files.
• Retrieves and delivers information, documents, supplies or parts from vendors and/or MCSO.
• Successfully completes all assignments to specifications, within specified timeframe and budget as directed and in accordance with agency policies and regulations. Performs other related duties as assigned.

POLICY

• Arrives on time for work, limits breaks and lunches to the allotted time, and leaves on time. Uses leave in accordance with General Orders; communicates and cooperates with management in providing proper notice of leave; patterns and amounts of leave usage (not including legitimate, properly scheduled and approved leave and protected leave).
• Volume of work accomplished is consistent with position requirements and produced within quality tolerance standards.
• Works with other team members to achieve group goals by contributing ideas in group settings, accepting ideas contributed by others, operating within team rules, participating in team meetings, working with team members to improve job knowledge and skills, putting team goals over personal goals, and supporting team leaders once decisions are made.
• Follows standard office procedures, safety policies and procedures and agency General Orders.
• Maintains good interpersonal relations (the manner in which the employee responds emotionally and verbally) with the public, other employees, and supervisors. This policy aso relates to the image the employee projects and includes cleanliness and personal grooming.

• High school diploma or equivalent (GED) required. .
• 35 WPM typing required.
• Valid Florida driver license or valid Florida ID required.

Equal Opportunity Employer

The Manatee County Sheriff’s Office is committed to a policy of equal employment opportunity for applicants and employees that fosters, maintains and promotes equal employment opportunity for all without regard to race, color, religion, national origin, citizenship, sex, political affiliation, veteran’s status, age, genetic information, sexual orientation, gender identity, to include transgender status, disability or status in any other group protected by federal, state, or local law.