Business Operations Representative - Billing

Quest Diagnostics Incorporated; Los Angeles (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Annual bonus potential

Paid time off

Career advancement opportunities

Education assistance

Job summary

Quest Diagnostics Incorporated in West Hills, CA is hiring a Business Operations Representative - Billing to coordinate revenue processes using Excel, SQL and billing knowledge. The role emphasizes data accuracy, issue research, and process improvement.

The position requires at least 1 year of billing experience, a high school diploma or GED, and preferred skills in Excel, Access and SQL. This is a full‑time on‑site role with comprehensive benefits and opportunities for growth.

Qualifications

• High School Diploma or GED required.
• 1+ years of billing experience preferred.
• Basic proficiency in Excel and data tools helpful.
• Familiarity with SQL and Access is a plus.
• Bachelor's degree preferred.

Responsibilities

• Coordinate Revenue Service processes using data tools.
• Research billing issues and propose solutions to reduce bad debt.
• Assist in streamlining processes with insight and technical skills.
• Maintain quality control and attention to detail across processes.
• Act as a resource to team on billing-related tasks.

Skills

Billing experience

SQL

Microsoft Excel

Microsoft Access

Education

High School Diploma / GED

Bachelor's Degree

Tools

SQL

Excel

Access

Job description

Business Operations Representative - Billing - West Hills, CA, Monday to Friday, 8:00 AM to 4:30 PM or 7:00 AM to 3:30 PM PST

This Rep, Business Operations-Billing, position acts as a coordinator for Revenue Service processes that require a balance of both technical and business knowledge. By using data manipulation tools such as Excel and SQL along with a strong understanding of billing processes, the Rep, Business Ops. are responsible for researching issues that impact on our business and propose solutions which help the bottom line and reduce bad debt. The Rep- Bus. Ops., is expected to assist in streamlining processes using their insight, business, and technical skills. Positions in this function also help maintain and monitor processes to prevent issues, so attention to detail and a thorough approach to quality control are a must.

Pay range: $24.00 - $30.00 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental.

Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours


• Best-in-class well-being programs


• Annual, no-cost health assessment program Blueprint for Wellness


• healthyMINDS mental health program


• Vacation and Health/Flex Time


• 6 Holidays plus 1 "MyDay" off


• FinFit financial coaching and services


• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service


• Employee stock purchase plan


• Life and disability insurance, plus buy-up option


• Flexible Spending Accounts


• Annual incentive plans


• Matching gifts program


• Education assistance through MyQuest for Education


• Career advancement opportunities


• and so much more!

Responsibilities:

• Applies knowledge/skills to complex activities.


• Demonstrates depth and breadth of knowledge/skills in own area and is often able to apply this outside of own function.


• Often acts as a technical resource to others in own function.


• Anticipates customer needs and proactively identifies solutions.


• Solves complex problems on own; proactively identifies new solutions to problems.


• Plans, prioritizes, organizes and completes work to meet established objectives.


• Acts as a facilitator to resolve conflicts on team; seen as key team members on project teams spanning more than own function.

Qualifications:

Required Qualifications:

• High School Diploma / GED


• 1+ years of billing experience

Preferred Qualifications:

• Basic proficiency in Microsoft Excel to include basic V - LOOKUPs, Pivot Tables, and basic formulas


• Familiarity with Microsoft Access - Run queries and analyze data


• 1+ years of SQL experience


• Bachelor's Degree (or higher)


• Data entry experience


• Healthcare billing experience

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

72024

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.