Data Entry

Express Employment Professionals - Cincinnati East; Watseka (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly Pay

Medical, Dental & Vision Insurance

Life Insurance & Short-Term Disability

Referral Bonuses

Job summary

Express Employment Professionals - Cincinnati East is looking for a detail-oriented Customer Service Data Clerk to support data entry, order processing, and record maintenance while maintaining professional communication with customers and internal teams.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The position is office-based and offers weekly pay and benefits as part of the Express team.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, data entry, administrative support, order processing, or related roles preferred.
• Strong computer skills, including proficiency with Microsoft Office applications and data management systems.
• Experience working with ERP, CRM, or order management systems is a plus.
• Excellent attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to prioritize tasks and meet deadlines.
• Professional verbal and written communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Enter and maintain customer, order, and account information with a high degree of accuracy.
• Process customer orders, updates, and requests in company systems.
• Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner.
• Review data for completeness and accuracy and resolve discrepancies as needed.
• Maintain organized electronic and paper records.
• Collaborate with internal departments to ensure accurate order fulfillment and customer satisfaction.
• Monitor order status and provide updates to customers when appropriate.
• Generate reports and assist with administrative tasks as assigned.
• Follow established procedures and maintain confidentiality of sensitive information.

Skills

Data entry

Order processing

Customer service

Attention to detail

Communication

Education

High school diploma or equivalent

Tools

ERP systems

CRM systems

MS Office

Job description

Customer Service Data Clerk

Position Summary
We are seeking a detail-oriented and customer-focused Customer Service Data Clerk to join our team. This role is responsible for supporting customer service operations through accurate data entry, order processing, record maintenance, and professional communication with customers and internal teams. The ideal candidate will possess strong organizational skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Enter and maintain customer, order, and account information with a high degree of accuracy.
• Process customer orders, updates, and requests in company systems.
• Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner.
• Review data for completeness and accuracy and resolve discrepancies as needed.
• Maintain organized electronic and paper records.
• Collaborate with internal departments to ensure accurate order fulfillment and customer satisfaction.
• Monitor order status and provide updates to customers when appropriate.
• Generate reports and assist with administrative tasks as assigned.
• Follow established procedures and maintain confidentiality of sensitive information.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, data entry, administrative support, order processing, or related roles preferred.
• Strong computer skills, including proficiency with Microsoft Office applications and data management systems.
• Experience working with ERP, CRM, or order management systems is a plus.
• Excellent attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to prioritize tasks and meet deadlines.
• Professional verbal and written communication skills.
• Ability to work independently and as part of a team.

Preferred Skills

• Data entry experience with a high level of accuracy.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to learn new software and systems quickly.
• Strong multitasking and follow-up skills.
• Dependable, punctual, and reliable work ethic.

Work Environment

• Office-based position with frequent computer and phone use.
• Collaborative team environment supporting customer and business operations.

If you are highly organized, detail-oriented, and enjoy providing excellent customer service while managing critical data and order information, we encourage you to apply.

Why Work With Express?

• Weekly Pay
• Medical, Dental & Vision Insurance
• Life Insurance & Short-Term Disability
• Referral Bonuses