Data Engineer

EXL Service; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Job summary

EXL Service in Philadelphia, PA is seeking a Data Engineer to strengthen enterprise data platforms for a telecom client. You will focus on ETL reliability, ongoing platform improvements, and cross-team coordination to deliver high-quality data solutions that perform in production.

You will own ETL operations, monitor daily workflows, troubleshoot issues, and work with vendors and upstream teams to implement source changes. Strong SQL skills and excellent communication are essential.

Qualifications

• 3-5 years of experience in Data/Analytics Engineering or ETL development.
• Strong SQL skills with production ETL support.
• Experience with RCA and incident management.
• Knowledge of database performance tuning and capacity planning.
• Strong communication and stakeholder management.

Responsibilities

• Own ETL operations and infrastructure support to improve reliability.
• Oversee daily ETL workflows and troubleshoot production issues.
• Coordinate with vendors and upstream teams on source changes.
• Monitor database/server performance and address bottlenecks.
• Maintain operational docs and manage client communications.

Skills

3-5 years experience

SQL

ETL operations

RCA

Database performance tuning

Stakeholder management

Excellent communication

Tools

SQL Server

Job description

Join EXL Service in Philadelphia, PA (onsite) and help strengthen enterprise data platforms for a telecom client. In this Data Engineer role, you will focus on ETL reliability, ongoing platform improvements, and cross-team coordination to ensure stakeholders receive high-quality data solutions that perform well in production.

What you’ll do

• Improve stability and availability of enterprise data platforms by owning ETL operations, infrastructure support, stakeholder request handling, and process optimization.
• Oversee daily ETL workflows, troubleshoot production issues, perform root cause analysis (RCA), and implement preventive actions to reduce repeat incidents.
• Evaluate technical requirements and code changes, support testing and deployment of enhancements, and coordinate with vendors and upstream teams to incorporate source system changes.
• Monitor database and server performance, including capacity and resource utilization, and proactively address bottlenecks or emerging constraints.
• Keep operational documentation up to date and manage client communication through status updates, stakeholder alignment, and risk escalation when needed.

What you bring

• 3 to 5 years of experience in Data Engineering, Analytics Engineering, ETL Development, or a related field.
• Strong hands-on SQL skills, including experience supporting production ETL workloads.
• Proven experience with ETL operations, production support, incident management, and root cause analysis (RCA).
• Sound understanding of database performance tuning, server resource management, and capacity planning; SQL Server experience is a plus.
• Excellent communication and stakeholder management skills, with the ability to work effectively with client teams and operate in ambiguous situations.

Technologies

SQL, SQL Server