Data Engineer, ETL & Platform Reliability

EXL; Philadelphia (Philadelphia County); Hybrid; USD 110,000 - 150,000; Full time

Job summary

EXL is partnering with a leading telecom client to support and evolve its enterprise data platforms. A Data Engineer will ensure reliability and performance of ETL processes, drive platform enhancements, and act as a liaison between business stakeholders, vendors, and technical teams.

The role focuses on improving stability, monitoring ETL workflows, troubleshooting production issues, and collaborating to implement source system changes while maintaining strong documentation and communication

Qualifications

• 3-5 years of experience in Data Engineering, Analytics Engineering, ETL Development, or a related field.
• Strong hands-on SQL skills with experience supporting production ETL workloads.
• Proven experience in ETL operations, production support, incident management, and root cause analysis.
• Strong understanding of database performance tuning, server resource management, and capacity planning; SQL Server experience is a plus.
• Excellent communication and stakeholder management skills, with the ability to effectively engage client teams and navigate ambiguity.

Responsibilities

• Drive stability, availability, and continuous improvement of enterprise data platforms through ETL operations, infrastructure support, stakeholder request management, and process optimization.
• Monitor daily ETL workflows, troubleshoot production issues, perform root cause analysis (RCA), and implement preventive solutions.
• Review technical requirements and code changes, test and deploy enhancements, and coordinate with vendors and upstream teams to incorporate source system changes.
• Monitor database and server performance, capacity, and resource utilization, proactively addressing issues and bottlenecks.
• Maintain operational documentation and manage client communications, including status updates, stakeholder alignment, and risk escalation.

Skills

SQL

ETL

RCA

Performance tuning

Stakeholder mgmt

Tools

SQL Server

Job description

EXL is partnering with a leading telecom client to support and evolve its enterprise data platforms. A Data Engineer will ensure reliability and performance of ETL processes, drive platform enhancements, and act as a liaison between business stakeholders, vendors, and technical teams.

The role focuses on improving stability, monitoring ETL workflows, troubleshooting production issues, and collaborating to implement source system changes while maintaining strong documentation and communication