Data-Driven Dental Practice Manager & Growth Leader

Porter Dental; Baltimore (MD); On-site; USD 65,000 - 95,000; Full time

Job summary

Porter Dental is seeking a Practice Manager to oversee the successful implementation and management of general dentistry, orthodontics, and expanded services in the office. You will manage day-to-day operations, drive growth initiatives, train staff, own relationships with doctors, and partner with the Director of Operations to ensure operational excellence.

The role requires at least 3 years in a dental office, plus management experience; strong financial acumen, familiarity with insurance

Qualifications

• Deep understanding of commercial insurance or Medicaid billing.
• Compassion and high level of service for our patients, parents, and staff.
• Integrity, always doing the right thing.
• Financial acumen.
• Team building, employee relations, and organizational and staff development skills.
• Track record of superior performance in growing both the top and bottom line.
• Strong interpersonal and communication skills.
• Well-developed analytical and problem-solving abilities.
• Ability to read and interpret reports, write reports and business correspondence.
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.
• High degree of initiative, accountability, and independent judgment.

Responsibilities

• Ensure the office provides high-quality dental care across general dentistry, orthodontics, and other services.
• Oversee daily office operations and manage all staff.
• Manage scheduling and show rate processes.
• Maintain office readiness, appearance, and presentation.
• Meet office performance, financial and P&L goals with patient forecasts and satisfaction.
• Use PowerBI and financial analytics to support business decisions.
• Staffing by interviewing and selecting candidates to align with patient schedules.
• Foster team satisfaction and retention through communication and staff development.
• Provide training needs assessment and implement staff development initiatives.
• Support specialty doctors and independent contractors with Expanded Services and Orthodontics.
• Ensure compliance with regulations and company policies.
• Track collections and follow up with patients.
• Solicit referrals from patients and track satisfaction with care.
• Explain treatment costs, insurance coverage, and financing options to patients.
• Explain, promote, and adhere to company payment policies.
• Drive local marketing by participating in community events and school screenings.

Skills

Insurance billing

Compassionate service

Integrity

Financial acumen

Team building

Growth mindset

Interpersonal skills

Analytical skills

Reports writing

Organization & time management

Initiative & accountability

Education

Dental office management experience

High school or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Porter Dental is seeking a Practice Manager to oversee the successful implementation and management of general dentistry, orthodontics, and expanded services in the office. You will manage day-to-day operations, drive growth initiatives, train staff, own relationships with doctors, and partner with the Director of Operations to ensure operational excellence.

The role requires at least 3 years in a dental office, plus management experience; strong financial acumen, familiarity with insurance