Data-Driven Ambulatory Practice Manager

UChicago Medicine; Illinois; On-site; USD 95,000 - 140,000; Full time

Job summary

UChicago Medicine is seeking a Practice Manager for our Homewood, Lansing, South Holland, and Beverly clinics in the greater Chicagoland area. This 100% onsite role supports Primary Care & Urgent Care teams, ensuring efficient daily operations and high-quality patient care.

You will lead staff scheduling, performance evaluations, budget oversight, and coordination with physicians. The ideal candidate brings excellent interpersonal skills, a track record of mentoring teams, and the ability to

Qualifications

• 5+ years of experience in healthcare and customer service.
• Outstanding interpersonal skills and ability to manage large, complex organizational units.
• Demonstrated ability to work effectively with physician leaders, preferably in an academic medical center environment.
• Exceptional talent in the selection and mentoring of a high‑quality team.
• Proven ability to use data to drive performance improvement.
• Strong written and verbal communication skills.

Responsibilities

• Day‑to‑day management of practice operations.
• Establish staff schedule and daily assignments.
• Responsible for time and attendance and monitoring overtime.
• Oversight of practice specific issues with IS, facilities, EVS, supplies, etc.
• Ensure practice compliance with regulatory agencies and collaborate with providers and staff to ensure efficient patient throughput.
• Actively monitor performance metrics and daily reports to make real‑time adjustments.
• Ensure patients and families’ needs are met.
• Participate in service recovery at the point of issue.
• Ensure necessary follow‑up.
• Responsible for performance management and performance evaluations for all employees.
• Monitor the operating budget for labor and non‑labor expenses.
• Oversee charge entry, denials, disputes, and bill holds.
• Perform other duties as assigned.

Skills

Healthcare leadership

Customer service excellence

Data-driven decision making

Communication skills

Education

Bachelor’s degree in a related field

Master’s degree

Job description

UChicago Medicine is seeking a Practice Manager for our Homewood, Lansing, South Holland, and Beverly clinics in the greater Chicagoland area. This 100% onsite role supports Primary Care & Urgent Care teams, ensuring efficient daily operations and high-quality patient care.

You will lead staff scheduling, performance evaluations, budget oversight, and coordination with physicians. The ideal candidate brings excellent interpersonal skills, a track record of mentoring teams, and the ability to