Practice Manager, Primary & Urgent Care - Full-Time, Days

UChicago Medicine; Illinois; On-site; USD 95,000 - 140,000; Full time

Job summary

UChicago Medicine is seeking a Practice Manager for our Homewood, Lansing, South Holland, and Beverly clinics in the greater Chicagoland area. This 100% onsite role supports Primary Care & Urgent Care teams, ensuring efficient daily operations and high-quality patient care.

You will lead staff scheduling, performance evaluations, budget oversight, and coordination with physicians. The ideal candidate brings excellent interpersonal skills, a track record of mentoring teams, and the ability to

Qualifications

• 5+ years of experience in healthcare and customer service.
• Outstanding interpersonal skills and ability to manage large, complex organizational units.
• Demonstrated ability to work effectively with physician leaders, preferably in an academic medical center environment.
• Exceptional talent in the selection and mentoring of a high‑quality team.
• Proven ability to use data to drive performance improvement.
• Strong written and verbal communication skills.

Responsibilities

• Day‑to‑day management of practice operations.
• Establish staff schedule and daily assignments.
• Responsible for time and attendance and monitoring overtime.
• Oversight of practice specific issues with IS, facilities, EVS, supplies, etc.
• Ensure practice compliance with regulatory agencies and collaborate with providers and staff to ensure efficient patient throughput.
• Actively monitor performance metrics and daily reports to make real‑time adjustments.
• Ensure patients and families’ needs are met.
• Participate in service recovery at the point of issue.
• Ensure necessary follow‑up.
• Responsible for performance management and performance evaluations for all employees.
• Monitor the operating budget for labor and non‑labor expenses.
• Oversee charge entry, denials, disputes, and bill holds.
• Perform other duties as assigned.

Skills

Healthcare leadership

Customer service excellence

Data-driven decision making

Communication skills

Education

Bachelor’s degree in a related field

Master’s degree

Job description

Be a part of a world‑class academic healthcare system, UChicago Medicine, Medical Group, as a Practice Manager at our Homewood, Lansing, South Holland, and Beverly clinics. You will work alongside our Primary Care & Urgent Care clinic teams. This position is a 100% onsite opportunity and requires you to be based in the greater Chicagoland area.

Essential Job Functions

• Day to day management of practice operations.
  • Establish staff schedule and daily assignments.
  • Responsible for time and attendance and monitoring overtime.
  • Oversight of practice specific issues with IS, facilities, EVS, supplies, etc.
  • Ensure practice compliance with regulatory agencies (e.g., JCAHO, IDPH, CAP/CLIA) and collaborate with providers and staff to ensure efficient patient throughput.
  • Actively monitor performance metrics and daily reports to make real‑time adjustments.
  • Ensure patients and families’ needs are met.
  • Participate in service recovery at the point of issue.
  • Ensure necessary follow‑up.
• Responsible for performance management and performance evaluations for all employees.
• Monitor the operating budget for labor and non‑labor expenses.
• Oversee charge entry, denials, disputes, and bill holds.
• Perform other duties as assigned.

Required Qualifications

• Bachelor’s degree in a related field.
• 5+ years of experience in healthcare and customer service, ideally overseeing an ambulatory practice framework.
• Outstanding interpersonal skills and ability to manage large, complex organizational units with varying needs.
• Demonstrated ability to work effectively with physician leaders, preferably in an academic medical center environment.
• Exceptional talent in the selection and mentoring of a high‑quality team.
• Proven ability to use data to drive performance improvement.
• Strong written and verbal communication skills.

Preferred Qualifications

• Master’s degree.

Position Details

• Job Type/FTE: Full‑time (1.0 FTE)
• Shift: Days – 8‑hour shifts, 7 am – 6 pm, plus 24‑hour accountability
• Work Location: Onsite – Homewood, Lansing, South Holland, and Beverly
• Unit/Department: Primary Care & Urgent Care
• CBA Code: Non‑Union

About Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre‑employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The pay range is based on a full‑time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union. Review the full complement of benefit options for eligible roles at Benefits – UChicago Medicine.