Data Collection/Technical Support Specialist- PHIL

Wipro Technologies; Philadelphia (Philadelphia County); On-site; USD 42,051,000 - 59,891,000; Full time

Job summary

Wipro Technologies in Philadelphia, PA is seeking a Data Collection/Technical Support Specialist to join our onsite team. The role supports data collection operations, assists participants, and resolves basic tech issues, with an emphasis on accuracy and confidentiality.

Responsibilities include following SOPs, documenting activities, and collaborating with leads and stakeholders. Requires at least a year of related experience and a high school diploma, with preference for Mac OS experience.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of experience in customer service, operations, technical support, or data collection.
• Experience diagnosing and resolving software and hardware issues.
• Ability to work independently and manage multiple priorities.
• Reliable attendance and punctuality; adhere to procedures and instructions.
• Experience working with Mac OS environments preferred.

Responsibilities

• Conduct data collection activities according to SOPs and quality standards.
• Ensure professional, customer-focused participant interactions.
• Maintain data accuracy and quality throughout the collection process.
• Follow security and confidentiality requirements when handling sensitive information.
• Troubleshoot basic software, hardware, network, and Mac OS issues.
• Document activities and incidents accurately and promptly.

Skills

Geographic information systems

Mac OS

Education

High School Diploma or GED

Tools

Mac OS

Job description

Data Collection/Technical Support Specialist- PHIL Job Description Job Title: Data Collection/Technical Support Specialist- PHIL City: Philadelphia State/Province: Pennsylvania Posting Start Date: 9/29/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description:

Job Description

Data Collection Operator

Job-Type:Full-time direct hire position.

Location: 800 John F Kennedy Blvd, Philadelphia, PA 19107 (onsite only)

Work authorization:US Citizen or US Green Card only

Pay: $17.79/hr

Hours: Monday-Friday (various shift times start early as 7:00am EST and end as late as 8:30pm EST)

Position Summary

The Data Collection Operator is responsible for delivering a world-class participant experience while accurately collecting, validating, and processing data in accordance with established Standard Operating Procedures (SOPs). This role requires strong attention to detail, professionalism, technical troubleshooting skills, and the ability to operate efficiently in a fast-paced environment.

Successful candidates demonstrate a strong sense of urgency, maintain high-quality standards, safeguard confidential information, and consistently follow processes while representing the client and Wipro professionally. Operators are expected to be dependable, punctual, customer-focused, and capable of identifying and escalating issues quickly.

Key Responsibilities

• Conduct data collection activities according to approved SOPs and quality standards.
• Ensure all participant interactions are professional, welcoming, and customer-focused.
• Maintain data accuracy, completeness, and quality throughout the collection process.
• Follow all security, privacy, and confidentiality requirements when handling sensitive information.
• Monitor participant schedules and support efficient participant transitions to maintain study throughput.
• Troubleshoot basic software, hardware, network, and Mac OS issues.
• Escalate operational, technical, safety, or participant concerns promptly.
• Maintain a clean, organized, and professional work environment.
• Accurately document activities, incidents, and operational findings.
• Support continuous improvement initiatives and provide feedback on process enhancements.
• Complete all required compliance and training requirements on time.
• Collaborate effectively with team members, Shift Leads, Program Leads, and client stakeholders.
• Adhere to attendance, punctuality, and schedule commitments.

Required Qualifications

• High School Diploma or GED required.
• Minimum 1 year of experience in customer service, operations, technical support, troubleshooting, data collection, or a related field.
• Experience diagnosing and resolving software and hardware issues.
• Ability to work independently while maintaining high productivity.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain professionalism under pressure.
• Reliable attendance and punctuality record.
• Ability to follow written procedures and work instructions consistently.

Preferred Qualifications

• Experience working with Mac OS environments.
• Experience in data collection, research, laboratory, or technology-related operations.
• Understanding of quality assurance and process compliance principles.
• Experience working with confidential or sensitive information.

Mandatory Skills: Geographic Information Systems(Maps). The expected compensation for this role ranges from $25,000 to $50,000. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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