Data Collection Specialist (DCS)

RMantra Solutions; Northern (KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

RMantra Solutions seeks an Operations Analyst to monitor 24/7 contractual performance and ticket lifecycle within our center. You will work with the Data Collection Services team to ensure processes are followed and measurable outcomes are achieved.

You will analyze performance data, identify improvement opportunities, and help develop changes that drive contract performance goals. You will also handle ad-hoc requests, monitor queues, and provide timely, actionable responses to requestors.

Qualifications

• Active Secret clearance required.
• Familiarity with IT ticketing systems and data analytics.
• High school diploma or equivalent and 1-3 years of experience.

Responsibilities

• Monitor and report on contractual performance standards and ticket lifecycle in a 24/7 Operations Center.
• Collaborate within Data Collection Services to monitor and adhere to processes and procedures.
• Work under moderate supervision to identify areas for improvement and assist with process changes that enable integrated outcomes.
• Support business practices by ensuring ticket queues are monitored, updated, and analyzed to validate next actions.
• Receive ad-hoc requests from team leads and provide timely responses to requestors.
• Utilize report data to identify and recommend corrections on routine problems and issues.

Skills

Secret security clearance

IT ticketing processes

Data Analytics

1-3 years of experience

Education

High School diploma

Job description

• Monitor and report on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center.
• Collaborate within the Data Collection Services team to ensure functional processes and procedures are monitored and adhered to.
• Work under moderate supervision to ensure efficiency by analyzing and identifying areas of improvement and then assisting with the development of process changes that enable the team to attain integrated outcomes that are effective.
• Support business practices by ensuring ticket queues are monitored, updated, and analyzed to validate that the next actions are clear and concise to ensure contract performance goals are met.
• Receive ad-hoc requests from team leads and provide timely responses back to requestor
• Utilize report data to identify and recommend correction on routine problems and issues.

Basic Qualifications:

• Currently possess an active Secret security clearance.
• Basic understanding of IT ticketing processes, applications and Data Analytics

REQUIRED SKILLS:

• High school diploma and 1-3 years of experience.

Join a dynamic team where your ideas matter and your career thrives.