Collection Operations Manager (CST) - Senior

Bluehawk, LLC; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

BLUEHAWK, LLC seeks a Senior Collection Operations Manager to support the DIA Directorate for Operations. You will oversee sensitive HUMINT operations, manage controlled-operation systems, and ensure accurate documentation and funding records.

The role requires TS/SCI with poly, extensive experience, and the ability to work in a high-tempo environment, delivering guidance and quality control while maintaining compliance.

Qualifications

• Minimum 12 years of related labor-category experience, recent if possible.
• Active TS/SCI CI Poly clearance required.
• Experience with SharePoint and operational/financial documentation.

Responsibilities

• Provide senior technical and operational support to the DO Desk Officer and guide branch processes.
• Coordinate Generation 2 GCM System, overseeing accounts and user support.
• Manage division Operational Source data within G2G or successor systems.
• Maintain detailed records of requirements and platform capabilities with feedback.
• Prepare FINPLANs, funding requests, and related SOPs/documents.
• Operate and maintain SharePoint and designated collaboration tools.
• Track completed products for monthly reporting and ensure accuracy.
• Lead quality control and address corrections within timelines.

Skills

SharePoint

Clearance: TS/SCI CI Poly

Operational support leadership

Documentation management

Education

Bachelor's degree or equivalent

Tools

G2G System

Adaptive Access Control

Job description

Overview

BLUEHAWK, LLC is seeking a Senior Collection Operations Manager supporting the Collection Support Technician mission for the DIA Directorate for Operations. This position provides technical and operational support to DO Desk Officers, administers controlled-operation management systems, maintains source and platform records, and develops financial and operational documentation required to execute sensitive HUMINT activities.

Responsibilities

• Serve as senior technical and operational support to the assigned DO Desk Officer and provide authoritative guidance on branch and division support processes.
• Serve as the Generation 2 Global Controlled Operation Management System organizational coordinator, or support successor systems, overseeing account management, Adaptive Access Control, and user support.
• Act as the division or branch Operational Source Manager and maintain accurate source data within G2G or its successor system.
• Maintain detailed records of operational requirements and platform capabilities; provide mission guidance, follow-up feedback, and performance support to assigned platforms.
• Prepare, edit, review, and coordinate FINPLANs, funding and disbursement requests, Intelligence Contingency Funds vouchers, standard operating procedures, operating directives, and related platform documentation.
• Operate and maintain SharePoint and any Government-designated follow-on collaboration capability.
• Track completed products for monthly reporting and ensure documentation is accurate, current, and properly formatted.
• Lead quality control and resolve routine or complex corrections within Government-established timelines.

Qualifications

• Minimum 12 years of experience related to the specific laborcategory with at least a portion of the experience within the last 2 years.
• Active TS/SCI CI Poly clearance (Required)
• Demonstrated experience operating and maintaining SharePoint.
• Senior-level experience supporting controlled HUMINT operations, operational documentation, source management, or related mission support.
• Ability to perform the full task set with minimal oversight and provide guidance to other personnel.
• Work is performed in support of DIA Directorate for Operations mission requirements and may involve classified systems and information.
• Must comply with applicable DoD, DIA, Intelligence Community, security, records-management, and information-handling requirements.
• Must be able to work independently in a high-tempo operational environment, manage competing priorities, and meet Government-directed timelines.
• Must communicate clearly in English, both orally and in writing, and produce accurate, properly formatted deliverables.
• May be required to attend Government-approved functional training, workshops, meetings, or conferences and to perform other related duties as assigned.

Preferred Qualifications

• Experience in finance, accounting, business administration, operations research, or program and project evaluation.
• Experience with G2G, Adaptive Access Control, operational source management, ICF processes, or successor systems.
• Completion of relevant Government functional training, including OSO, G2G, or local ICF technician training.

BLUEHAWK, LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.