Data Collection Specialist

Trace Systems Inc.; Illinois; On-site; USD 50,000 - 60,000; Full time

Job summary

A leading IT services company is seeking a Data Collection Specialist to join their team. The role involves applying mathematical and statistical methods to collect and interpret data in support of key operational requirements. Candidates should possess a Secret clearance and experience in IT processes, providing an opportunity to work within a mission-critical environment that champions data-driven decision-making.

Qualifications

• 3-5 years of relevant experience in data handling.
• Moderate understanding of IT ticketing processes and data analytics.
• Active US Government issued Secret clearance required.

Responsibilities

• Monitor and report on contractual performance standards.
• Collaborate with network operations team to ensure compliance.
• Analyze areas for improvement for efficiency.

Skills

Data Analytics

IT Ticketing

Education

High School Diploma

Job description

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Job Responsibilities

The Data Collection Specialist (DCS) team contributes to the overall success of the DISA Global Operations Center (DGOC) mission by applying mathematical and statistical theory and methods to collect, organize, interpret, and summarize data—providing actionable information in support of the Global Solutions Management-Operations (GSM-O) II contract requirements.

Job Overview

Job Title: Data Collection Specialist

Job Location: Scott AFB, IL

Job Responsibilities

The Data Collection Specialist (DCS) team contributes to the overall success of the DISA Global Operations Center (DGOC) mission by applying mathematical and statistical theory and methods to collect, organize, interpret, and summarize data—providing actionable information in support of the Global Solutions Management-Operations (GSM-O) II contract requirements.

Primary Responsibilities

• Monitor, report, and train personnel on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center.
• Collaborate with the network operations team and other internal/external functional areas to ensure functional processes and procedures are followed.
• Analyze and identify areas for improvement to increase efficiency, and develop process changes that enable the team to achieve effective integrated outcomes.
• Identify and mitigate risks by reporting issues that may impact contractual compliance to operations team leadership.
• Enforce business practices by ensuring ticket queues are monitored, updated, and analyzed to confirm that next actions are clear and aligned with contract performance goals.
• Respond to ad-hoc requests from multiple entities in a timely and professional manner.
• Use reporting data to identify and correct non-compliant actions.
• Review and validate that tickets follow published processes, including templates, notifications, and update timelines.
• Support new hire orientation and provide ongoing training to team members on contractual requirements.
  
  

Minimum Qualifications

• Active, in-scope US Government issued Secret clearance.
• Due to the nature of the work and US Government requirements,US Citizenship is required.
• High school diploma or equivalent, with 3-5 years of relevant experience.
• Moderate understanding of IT ticketing processes and systems.
• Moderate understanding of data analytics concepts.
  
  

Desired Qualification

• ITIL 4 Certification
  
  

Education

• Highschool Diploma
  
  

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad--whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Defense and Space Manufacturing

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