Data Collection Specialist

Trace Systems Inc.; Belleville (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in IT and engineering services is seeking a Data Collection Specialist to monitor and report on performance standards within a 24/7 Operations Center. The role requires an active US Government Secret clearance and relevant experience, offering an opportunity to work with federal agencies on national security interests.

Qualifications

• Active US Government Secret clearance required.
• 3-5 years relevant experience.
• US Citizenship required.

Responsibilities

• Monitor and report on contractual performance standards.
• Analyze data to identify improvements.
• Support new hire orientation and ongoing team training.

Skills

Understanding of IT ticketing systems

Understanding of data analytics concepts

Education

High School Diploma

Job description

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Job Responsibilities

• Monitor, report, and train personnel on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center.
• Collaborate with network operations and other teams to ensure process adherence.
• Analyze data to identify improvements and develop process changes.
• Report issues impacting contractual compliance to leadership.
• Ensure ticket queues are monitored, updated, and analyzed for compliance with performance goals.
• Respond to ad-hoc requests professionally and promptly.
• Use reporting data to identify and correct non-compliance actions.
• Review and validate tickets follow procedures and templates.
• Support new hire orientation and ongoing team training on contractual requirements.

Minimum Qualifications

• Active US Government Secret clearance.
• US Citizenship required.
• High school diploma or equivalent with 3-5 years relevant experience.
• Understanding of IT ticketing systems.
• Understanding of data analytics concepts.

Desired Qualification

• ITIL 4 Certification.

Education

• High School Diploma.

About Trace Systems

Trace Systems Inc. supports national security interests through enterprise IT, engineering, cybersecurity, cloud, and virtualization services for the U.S. Department of Defense and federal agencies.

To Apply

Join our team of professionals! Visit www.tracesystems.com or text ‘tracejobs’ to 97211. We are an equal opportunity employer.