Data Centre Services – Service Operations Specialist - Assistant Vice President

Deutsche Bank; New York (NY); On-site; USD 100,000 - 153,000; Full time

Benefits offered by this job

Hybrid working model

Generous vacation and personal days

Volunteer days

Employee Resource Groups

Well-being benefits

Job summary

Deutsche Bank in New York seeks a Data Centre Services – Service Operations Specialist at AVP level to oversee day-to-day white space operations, coordinate with landlords and vendors, and ensure compliant, resilient data center services.

The role supports the target operating model, with a hybrid working arrangement. Salary ranges from $100,000 to $153,000, with compensation dependent on experience and location.

Qualifications

• Several years of experience in data center operations or IT facilities within financial services.
• Strong knowledge of data center white space operations and rack/patching processes.
• Understanding of power, cooling, UPS, and building management systems.
• Familiarity with DCIM, ITIL, and resilience standards.
• Experience leveraging AI tools to improve workflows ethically.

Responsibilities

• Provide client-side oversight of day-to-day white space operations and grey space interfaces.
• Coordinate with landlords, colocation operators, vendors, and internal service owners to ensure controlled execution.
• Review maintenance plans, risk assessments, and evidence of completion for shared infrastructure.
• Conduct site reviews, assess vendor performance, and support remediation of issues and non-compliance.
• Support standardized operational processes, governance routines, and vendor accountability under the target operating model.
• Collaborate with DCS, security, compliance, and regional teams to maintain secure, resilient data center operations.

Skills

Data center operations

Infrastructure operations

Governance and audit

ITIL practices

AI tools usage

Job description

Position Overview

Job Title Data Centre Services – Service Operations Specialist

Corporate Title Assistant Vice President

Location New York

Overview Data Centre Services (DCS) is responsible for the strategic leadership, operational governance, and control of Deutsche Bank’s global IT hosting portfolio, including data centers, technology rooms, and campus locations. DCS ensures resilient, secure, efficient, and compliant environments that support the Bank’s evolving technology needs, including AI, Private Cloud, FICTECH, and Ultra-Low Latency services. This AVP-level, London-based role provides oversight and coordination across data center white space operations, grey space landlord interfaces, vendor performance, and site governance. The specialist will help embed the target operating model, improve consistency, and ensure adherence to DCS standards, internal controls, regulatory requirements, and relevant data center principles.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs

What You’ll Do

• Provide client-side oversight of day-to-day white space operations and grey space infrastructure interfaces across data centre environments
• Coordinate with landlords, colocation operators, facilities providers, vendors, smart hands teams, and internal service owners to ensure controlled operational execution
• Review planned maintenance, MOPs, risk assessments, access requirements, service impacts, and evidence of completion for shared infrastructure activities
• Conduct site reviews, assess vendor performance, document findings, and support remediation of issues, risks, and non-compliance
• Support the implementation of standardised operational processes, governance routines, auditability, and vendor accountability under the target operating model
• Work with DCS, security, compliance, commercial, project, and local teams to maintain secure, resilient, and well-controlled data centre operations

Skills You’ll Need

• Several years of experience in data center operations, IT facilities, infrastructure operations, governance, audit, assurance, or site reviews, ideally within a financial services environment
• Strong knowledge of data center white space operations, including rack and stack activities, structured cabling, patching, cross-connects, hardware deployment, asset management, and IMAC/D processes
• Good understanding of data center infrastructure and grey space dependencies, including power, cooling, UPS, generators, fire protection, environmental monitoring, and building management systems
• Familiarity with DCIM tools, ITIL practices, operational controls, and industry standards related to resilience, availability, security, monitoring, and structured cabling
• Proven ability to leverage AI tools to enhance productivity, optimize workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs

Skills That Will Help You Excel

• Strong analytical, communication, stakeholder management, and problem-solving skills, with the ability to produce operational reports, track issues and actions, and work effectively across regional and global teams
• Ability to analyze operational data and produce concise site review reports, issue logs, action trackers, management updates, and evidence-based recommendations

Expectations

It is the Bank’s expectation that employees hired into this role will work in the New York office in accordance with the Bank’s hybrid working model. Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in New York City is $100,000 to $153,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home.

Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life. The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email [e-mail].

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. "Deutsche Bank’s Equal Opportunity Policy Statement" and the following notices: "EEOC Know Your Rights" ; "Employee Rights and Responsibilities under the Family and Medical Leave Act" ; and "Employee Polygraph Protection Act".