Data Center Technician L2 - AI Infra Deploy & Support

Milestone Technologies, Inc.; Texas; Hybrid; USD 55,000 - 85,000; Full time

Job summary

Milestone Technologies, Inc. seeks a Data Center Technician L2 to perform intermediate deployment, hardware maintenance, diagnostics, asset management, and operational support in production and non-production data center environments.

You will install, rack, cable, and deploy servers, storage, accelerators, and networking gear; perform structured cabling; run diagnostics; update inventory and as-built docs; and contribute to safe, compliant operations in mission-critical facilities.

Qualifications

• 2–4 years of experience supporting data center operations, hardware deployment, or infrastructure support environments.
• Experience installing and maintaining server, storage, and networking hardware.
• Ability to execute detailed technical procedures with minimal supervision.
• Strong troubleshooting and problem-solving skills.
• Experience working with ticketing systems, inventory systems, and operational documentation.

Responsibilities

• Install, rack, cable, and deploy servers, storage systems, accelerator platforms, and networking equipment.
• Execute hardware deployment activities according to approved floor plans, rack elevations, and customer deployment standards.
• Perform structured copper and fiber cabling installation, routing, labeling, and validation.
• Support equipment commissioning, operational readiness, and deployment acceptance testing activities.
• Verify installation quality through physical audits and deployment inspections.
• Perform customer-directed hardware diagnostics and repair procedures.
• Execute FRU replacements on servers, networking equipment, and accelerator platforms.
• Troubleshoot hardware failures using established operating procedures and diagnostic tools.
• Support RMA activities, including failed component identification, replacement, documentation, and chain-of-custody tracking.
• Perform return-to-service validation testing following maintenance activities.
• Maintain accurate inventory records for servers, networking equipment, accelerators, spare parts, and customer-owned assets.
• Perform inventory audits, cycle counts, and reconciliation activities.
• Track serialized assets throughout deployment, operational, and decommissioning lifecycles.
• Assist with spare parts management and replenishment activities.
• Ensure proper documentation of all equipment movements and asset transactions.
• Monitor operational conditions and identify infrastructure issues requiring escalation.
• Perform smart hands activities under customer direction, including equipment reseats, cable tracing, hardware swaps, console access, and physical inspections.
• Support equipment moves, additions, changes, and decommissioning activities.
• Assist with operational readiness reviews and maintenance planning activities.
• Participate in shift turnover processes and communicate operational concerns effectively.
• Support fiber and copper infrastructure deployments.
• Install and replace optics, cables, and networking hardware.
• Perform cable tracing, labeling verification, and connectivity validation.
• Assist with OOB (Out-of-Band) and console infrastructure support activities.
• Execute physical-layer network tasks under customer engineering direction.
• Maintain accurate records of all completed work activities.
• Update inventory systems, ticketing platforms, deployment records, and operational documentation.
• Support creation and validation of as-built documentation.
• Verify compliance with customer deployment, labeling, and quality standards.
• Ensure all work activities are accurately documented and auditable.
• Adhere to all site security, access control, and operational procedures.
• Follow Environmental Health & Safety (EHS) policies and safe work practices.
• Participate in required safety training and compliance programs.
• Maintain awareness of operational risks and elevate concerns appropriately.
• Support audit readiness and compliance initiatives.
• Collaborate with Data Center Technicians, Network Technicians, Facilities personnel, Security teams, and site leadership.
• Provide guidance and support to entry-level technicians.
• Assist with onboarding and training activities.
• Contribute to continuous improvement initiatives and operational excellence programs.
• Demonstrate professionalism and customer-focused communication at all times.

Skills

Data center operations

Hardware deployment

Troubleshooting

Inventory management

Structured cabling

Documentation

Safety procedures

Team collaboration

Education

High school diploma or equivalent

Tools

Ticketing systems

Inventory systems

Documentation platforms

Job description

Milestone Technologies, Inc. seeks a Data Center Technician L2 to perform intermediate deployment, hardware maintenance, diagnostics, asset management, and operational support in production and non-production data center environments.

You will install, rack, cable, and deploy servers, storage, accelerators, and networking gear; perform structured cabling; run diagnostics; update inventory and as-built docs; and contribute to safe, compliant operations in mission-critical facilities.